Coordinator Surgery/Spec Unit

• At Cleveland Clinic Health System, we believe in a better future for healthcare.
• And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
• We all have the power to help, heal and change lives — beginning with our own.
• That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
• Job Title Coordinator Surgery/Spec Unit Location Cleveland Facility Cleveland Clinic Main Campus Department Taussig Administration-Cancer Institute Job Code B16014 Shift Days Schedule 8:00am-5:00pm Job Summary Assumes responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments.
• Works in conjunction with physician and/or staff to prioritize admissions/appointments or maximize allocated space based on medical needs.
• Job Details Responsibilities: Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validates patient physician information and ensures accurate collection.
• Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identifies patients in need of financial counseling to ensure appropriate payment of services.
• Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action.
• Triage appointments based on diagnosis, patient preferences and physician specialty.
• Coordinates services and provides special instructions as requested by patient, internal physicians and referring physicians.
• Performs scheduling both intra- and inter-departmentally as requested by physician orders.
• Receives orders and processes as indicated by provider and schedules according to protocol.
• Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries.
• Enters appointment into respective programs, both routine and emergency add-on.
• Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enters all updates, correction and changes to scheduled procedures/surgeries.
• Maintains provider schedules for designated unit.
• Coordinates multiple physician schedules.

Education

High School Diploma or GED. Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access. In-depth knowledge of medical terminology and/or CPT/ICD coding preferred. Knowledge of Microsoft Word and Excel applications.

Certifications

• None required.
• Complexity of
• Work: Requires excellent interpersonal skills including the ability to interact successfully with all levels of personnel. Requires extensive exchange of verbal communication by phone and in person. Exceptional written and verbal communication and organizational skills are essential. The ability to handle multiple tasks. Must treat all information and data within the scope of the position with appropriate confidentiality. Requires the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to promote and utilize a consistent problem solving methodology. Ability to function independently and as a team. Must be detail oriented, organized and able to work under stringent deadlines.
• Work
• Experience: Minimum two years related experience in an area that provided broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software.
• Physical
• Requirements: Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision.
• Personal
• Protective
• Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the
• Agency of
• Health
• Care
• Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer. We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.