Adult Services Case Manager

Includes, but is not limited to: Determine client eligibility and conduct comprehensive assessments of client strengths, needs, and motivations focused on client choice and using a Housing First, Trauma Informed approach. Conduct outreach services to individuals and families experiencing homelessness. Enter accurate and prompt data input into the Homeless Management Information System (HMIS) and the internal database CAP60. Using progressive case management, collaborate with clients to develop and implement a Housing Stability Plan. This plan should focus on all household members and include budget planning, job search, job training, and career planning with ongoing maintenance of the plan. Assist clients in finding suitable housing options, negotiating leases, and understanding tenant rights and responsibilities. Maintain case management progress notes and files. Ensure that careful, accurate, and timely documentation is completed. Monitor the Housing Stability Plans and adjust as needed. Provide ongoing case management support to households, including regular check ins, goal setting, and referrals to community resources. Check-ins are conducted in client homes, in the community, and in person visits at BMAC offices. Assure program guidelines, that change with some frequency, are applied, and assist with maintenance of program policies and procedures. Ensure timely payment of monthly rent or other program allowable costs. Build and maintain relationships with landlords to secure housing placements, and advocate for client needs. Coordinate services with other social, health, employment, and education services in the community. Performs other related duties as assigned

Qualifications

Education & Experience Relevant experience and/or education may be substituted for either education or work history. Associates degree in Human Services or related field. Two (2) years related work experience administering social services. Bilingual/Bicultural – English/Spanish – is preferred.

Preferred

Case management experience in social service setting, and a working knowledge of issues and resources related to housing services for low-income families and individuals. Experience working with individuals, families and young adults, including BIPOC and LGBTQIA+ populations.

• Knowledge, Skills & Abilities Strong commitment to BMAC’s mission of building thriving communities and to our values: hope, integrity, compassion, collaboration and community.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
• Ability to understand and implement contract requirements regarding eligibility and services, and data maintenance.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office products, including Outlook, Word, and Excel.
• Ability to learn/use HMIS and CAP60 software system.
• Demonstrated ability to work independently, function as a team member, and collaborate with other staff.
• Ability to compile and maintain accurate, thorough and timely case management records.
• Ability to maintain confidentiality, set appropriate client boundaries with tact and respect, and exercise sound judgement.
• Ability to work in a fast-paced office environment with frequent interruptions and occasional crisis situations.
• Comfort and ability to deal with client home visits.

Certifications Valid driver’s license by the time of hire with good driving record. Must provide own vehicle for travel and must maintain current auto insurance. Mileage will be reimbursed according to the current IRS mileage rate.

Work environment

Work primarily takes place in an office environment, families' residences, and community agencies. Will require local travel, occassional regional travel.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions. A mix of sedentary periods at desk/working on a computer and light physical work. Occasional moving up to 20lbs. You may need to climb stairs at locations without elevators or ramps.

NOTE

This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.