Case Manager Emergency Housing

Relevant background

• Experience and Education Qualifications
• Associate’s degree in social work, Human Services, Psychology, Counseling, Family Studies, or a related field required; bachelor’s degree preferred. Equivalent education and relevant experience may be considered.
• Two (2) years’ experience providing case management, crisis intervention, housing support, or advocacy services to families, children, or individuals experiencing homelessness, housing instability, domestic violence, poverty, behavioral health needs, or related barriers.
• Experience working in an emergency shelter, residential program, or other high-need social services environment preferred.

• Core Competencies
• Teamwork
• Accountability
• Mission Focus
• Diversity/Diverse Perspectives
• Commitment to Excellence
• Flexibility/Adaptability

• Functional Competencies
• Build strong, respectful relationships with families
• Practices trauma-informed, strengths-based, and family-centered case management
• Builds collaborative networks with schools, landlords, service providers, and community partners
• Uses effective crisis intervention, conflict resolution, and de-escalation skills
• Listens, understands, and responds with empathy and professionalism
• Maintains quality documentation, organization, confidentiality, and follow-through
• Manages oneself and practices wellness while working in a fast-paced shelter environment

Knowledge, Skills and Abilities

• Knowledge of community resources, housing systems, public benefits, childcare, education, health care, behavioral health, and family support services.
• Knowledge of homelessness, family systems, trauma-informed care, motivational interviewing, crisis intervention, and strength-based service planning.
• Ability to support families from diverse backgrounds, cultures, languages, family structures, and lived experiences.
• Ability to complete accurate case notes, assessments, service plans, referrals, reports, and data entry in a timely manner.
• Computer literacy required, including Microsoft Office and electronic case management systems; HMIS or similar database experience preferred.
• Bilingual in Spanish preferred.

• Additional Requirements
• Must possess a valid NYS driver’s license and have access to reliable transportation.
• Must be able to work a flexible schedule, including occasional evenings, weekends, or on-call responsibilities based on shelter and family needs.
• Must complete required background checks, trainings, and certifications as required by the agency, funders, and applicable regulations.

Work environment

Work is performed primarily in an emergency shelter and social services office environment serving families experiencing housing instability. The role requires frequent interaction with parents, caregivers, children, shelter staff, and community partners; the ability to respond to urgent needs and crises; and regular movement throughout the shelter. Regularly required to be able to lift up to 30 pounds.

At YWCA of Rochester & Monroe County, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an Equal Opportunity Employer, we stay true to our mission by ensuring that our place can be anyone’s place.