ECM Care Coordinator

Documentation

• Responsible for accurately recording all client interactions and content updates within Illumination Health + Home’s Electronic Medical Record (EMR), in accordance with organizational standards and contractual obligations.
• Responsibilities include: Progressively documenting all aspects of the client’s care plan, including achieved goals and upcoming objectives Recording engagement levels, such as the frequency and duration of client encounters · Documenting evaluative client case details that inform decisions regarding referrals to alternative resources Recording obtained client documentation, including vitals, insurance cards, SSI award letters, and other relevant records Noting client disengagement and reintegration activities Maintaining awareness of services offered by other providers in the network Upholding strict confidentiality in compliance with agency policies Managing client information, scheduling, files, and documentation materials Tracking attendance at medical appointments and patient navigation sessions, and initiating outreach or follow-up procedures for missed appointments as necessary

Mission Support

Uphold and exemplify Illumination Health + Home’s mission and core values through respectful and harmonious interactions with colleagues and management. Demonstrate the ability to quickly learn new skills and procedures, approaching changes with a positive and adaptable attitude. Contribute positively to the organization by being a dependable team member and showing respect to clients and all workplace stakeholders. Act with integrity, transparency, accountability, respect, and responsibility in all professional activities. Consistently display enthusiasm and dedication in representing Illumination Health + Home. Maintain openness, honesty, and accountability in interactions with colleagues, volunteers, donors, and others associated with the organization. Always protect the confidentiality of sensitive work-related information and materials. Take personal responsibility and ownership for the performance of assigned duties. Provide support to volunteers as needed, including supervision responsibilities when applicable.

Expectations

• Knowledge and application of HIPAA regulations Proficient understanding and utilization of Illumination Health + Home’s Electronic Medical Records system Professional and discreet communication with all current and prospective clients Adherence to Illumination Health + Home’s safety policies and procedures Comprehensive knowledge of and ability to utilize peripheral services necessary to effectively address client needs Continued sensitivity to and awareness of cultural and linguistic diversity Honesty, transparency, and professionalism in all client interactions and engagement efforts Familiarity with Illumination Foundation’s models of care, including harm reduction and social determinants of health Proactive efforts to connect unhoused clients with available resources Experience working with individuals involved with legal or justice systems Collaboration with other onsite and offsite departments
• Preferred
• Experience/Minimum
• Qualifications
• Required: Bachelor’s degree in Social Services, Healthcare, or a related field; or equivalent combination of training and experience. Experience in homeless services, case management, and mental health support Possessing a valid California driver's license required to operate the company's vehicle to travel to multiple locations on occasions with clients. Must be familiar with VI-SPDAT if applicable
• Knowledge of resources available in corresponding counties
• Preferred: Bilingual in English and Spanish Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.) At least 1 year experience working with at risk/unhoused individuals Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions.

Benefits

Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan Dental and Vision Insurance Life, AD&D and LTD Insurance funded 100% by Health + Home Employee Assistance Program Professional Development Reimbursement 401K with Company Matching 10 days vacation PTO/year 6 days sick PTO/year 10 days holiday PTO/year Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans