The Case Worker provides emergency transactional services and basic needs assistance to low-income applicants in crisis. Responsibilities include assessing needs, developing support plans, coordinating with community agencies, and maintaining accurate electronic case records.
Requirements summary
A bachelor's degree in social work, psychology, sociology, or a related field is required, or an equivalent combination of experience. Preferred qualifications include experience working with low-income populations and applicant interviewing skills.
At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.
Position Summary
The Case Worker provides emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis.
Essential Responsibilities
Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
Maintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on file
Enhances personal knowledge and skill through regional and divisional educational forums
Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
Manages client service transactions, monitors fund balances, and requests funding as appropriate
Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
Perform other duties as assigned
Qualifications
Education/Experience
Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
1 or more years of applicant interview experience (desired)
Experience working with low-income populations (preferred)
Skills, Knowledge & Abilities
Learn and adhere to The Salvation Army Social Services Code of Ethics
Adhere to professional codes of ethics as they apply to professional licensing
Benefits
Paid Holidays
Paid Time Off
Employee Discounts
Voluntary Life Insurance
Personal Days
Vacation Days
Sick Days
Health Care Benefits
Paid Birthday Off
Aflac
Pension Contributions
403(b) Voluntary Retirement Savings Plan
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Complete Safe From Harm training, and keep current as needed
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Computer Skills
Proficient in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Certificates and Licenses
Complete Safe From Harm training, and keep current as needed
Complete Caseworker Certification Program within 120 days of hire
Qualifications: Part Time (26 hours per week)
The Salvation Army offers the following benefits
Health
Care
Benefits which include:
AFLAC
Voluntary life insurance benefits
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts
Paid
Time
Off which includes:
Up to (6) earned sick days per year may be used as discretionary days.
The accrual rate is based upon years of service and approved hours worked.
Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
You will receive up to 2 personal days per year based on date of hire.
Birthday off with pay.
Paid holidays are effective immediately
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
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