The role focuses on indirect patient support, managing phone calls, MyChart messages, and refills via the Epic system. Additionally, the position provides direct patient care and collaborates with providers to ensure a smooth patient visit.
Eligible for $5,000 Sign-on Bonus Discover.
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Location: US:WI:WAUKESHA at our CP-WESTBROOK HEALTH CENTER facility.
This job is ON - SITE.
FTE: 0.800000 Standard Hours: 32.00 Shift: 1 Schedule: Indirect Role: Largely computer based, a mostly seated role.
This role is primarily responsible for the “behind the scenes” needs of our patients.
Our indirect MA’s utilize our Epic inbasket to review and respond to patient phone calls, MyChart Messages, refills, and paperwork.
Depending on staffing needs, indirect teammates are shifted to support direct patient care.
Other duties as assigned.
See job description for full details.
Job Summary The Medical Assistant (MA/MA Sr) is a healthcare professional and an essential member of the patient-centered healthcare team.
The MA/MA Sr is instrumental in helping the patient feel at ease while collaborating with the provider throughout the patient's visit.
Responsibilities include: Maintaining Basic Life Support (BLS) certification Remaining compliant with all organization educational, licensure or certification Cross-training and floating as needed to provide services across sites and to maintain optimal clinic operations Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Time Off & Career Growth Paid Time Off (PTO) Career Development – Career Pathways, Tuition Assistance, CEU opportunities Academic Partnership – Collaboration with the Medical College of Wisconsin Financial & Retirement Benefits Referral Bonuses 403(b) Retirement Plan Moving Assistance Health & Wellness Comprehensive Insurance – Medical, Dental, Vision, Life Insurance Disability Coverage – Short- & Long-Term Disability Free Workplace Clinics, Employee Assistance Programs (EAP), Healthy Contributions, & Care@Work Employee Assistance & Exclusive Discounts Adoption Assistance Discounts on Gym Memberships, Travel, KinderCare, Auto, Home, & Pet Insurance Additional work-life benefits available We are committed to providing our employees with the support they need to thrive both professionally and personally.
Compensation for the positions below is based on market and experience including those with active certification or licensure.
Licenses & Certifications and Educational Requirements Medical Assistant (MA): Education: High school diploma (or GED) required plus one of the following: Completion of an MA program, or Completion of an EMT-Basic course, or Trained on the job MA AND one year experience in health care, or Completion of an MA Apprentice program Certification: American Heart Association (AHA) Basic Life Support for the Healthcare Providers (BLS) or an AHA approved equivalent required within 90 days of hire.
Requires a high school diploma or GED and completion of an MA program, EMT course, or equivalent training. BLS certification is required, and a Medical Assistant certification (CMA, RMA, etc.) is required for the Senior level role.
Market context
Support-services roles in Wisconsin are typically driven by ongoing staffing needs in hospitals, long-term care, and other care settings, especially for candidates with current CNA and BLS credentials. These positions can be competitive because employers often look for dependable availability, strong teamwork, and readiness to work in fast-paced environments. Review the AI-summarized requirements and benefits here to quickly confirm your certification status and compare workplace supports like mental health resources, daycare, health coaches, relaxation rooms, and health-focused apps against the original posting.
