Ponca City Development Authority·Newkirk, Oklahoma
The role involves managing patient scheduling, registration, and referrals while acting as a liaison between patients, families, and providers. It also requires monitoring patient progress and ensuring the secure transfer of medical documentation and pre-authorizations.
TITLE: Behavioral health care navigator
Immediate supervisor: Health director
Controlling supervisor: Chair
STATUS: Regular, full-time
Location: Newkirk, OK
AND DUTIES: Answer phones, check patients in and out, and schedule appointments. Review patient registration data to update and correct patient information ensuring all information is correct. Schedule, coordinate, and facilitate referrals to and from facility. Ensure Clinic and outside facilities receive test results, reports, notes, and documentation of care. Monitor and evaluate services, regularly contacting patients to track progress and identify new needs. Secure pre-authorizations of outside care, as required by 3rd party insurers. Act as a liaison between patients, their families, providers, and other staff for continuity of care. Coordinate services across multiple agencies, building strong working relationships. Establish and maintain therapeutic relationships with patients and their families. Excellent interpersonal and communication skills for in-person and telephone interactions. Ability to work efficiently under pressure and meet deadlines consistently. Observe strict confidentiality in all matters, responsibilities and duties performed under this position and adhere to the HIPAA (Privacy Act) in regards to patients’ medical information. All other duties as assigned by supervisor. All new hires will be required by the Kaw Nation to submit to a pr
Candidates must have a High School Diploma or GED and at least 2 years of experience in a clinical or physician office setting. Proficiency in computer skills and strong interpersonal communication are required.
Market context
Behavioral health positions in Oklahoma often reflect steady demand in settings serving patients with mental health and substance use needs, especially where teams need staff who can work across clinical and support functions. This role is competitive because it accepts multiple qualification paths, including a high school diploma with experience, a behavioral health degree, or an Oklahoma RN license with behavioral health experience. Review the AI-summarized requirements and benefits here to quickly compare fit, then confirm licensure, experience, and schedule expectations before applying.