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  3. Family Resource Navigator- Crisis Nursery
CF

Family Resource Navigator- Crisis Nursery

Center for Youth Services·City of Rochester, New York

$19 - $21/hr·Full Time·On Site·0-2 yrs·Posted 1 month ago
Practice for this role

About the role

Provide supportive case management and crisis intervention for families utilizing the Crisis Nursery. Conduct needs assessments and facilitate referrals to community resources to support family stability.

The Center for Youth

Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice.

Overview

During a crisis, such as an accident, sudden illness, or housing emergency, a caregiver can bring their children to the Crisis Nursery or Owen House. Staff provides free, temporary, professional care to birth to 14 years old.

The Crisis Nursery Family Resource Navigator will provide supportive case management service to families utilizing the program. They will conduct a needs assessment for families interested in receiving case management services. The Family Resource Navigator will assist clients with referrals to community resources.

Schedule

Full time. Day and evening hours

Responsibilities

  • Crisis intervention and response
  • Outreach, screening, intake and assessment
  • Coordination, development, implementation, ongoing assessment of family's case management needs, service and plans
  • Referral readiness, information and facilitation
  • Transporting program participants, as required
  • Case management

Required Qualifications

  • Associate's Degree in Human Services or related field AND 1 year related experience OR equivalent / Bachelor's Degree preferred
  • A valid drivers license
  • A Telephone

Skills

  • Strong problem solving and decision-making skills
  • Case management techniques and interventions
  • Knowledge of community resources
  • knowledge of risk reduction and protective factors
  • knowledge of family service systems
  • Strong literacy and communication skills
  • Strong communication, time management and multi-tasking skills
  • Advanced knowledge of Microsoft Office
  • Advanced knowledge of Internet Explorer

Pay Rate: $20- $21 per hour

*All Offers may be contingent on a Background check and Driving record & Automobile insurance that meets agency insurance carrier requirements.

The Center for Youth Provides Equal Employment Opportunities

Requirements

Requires an Associate's degree in Human Services or a related field with one year of experience, though a Bachelor's degree is preferred. Must possess a valid driver's license and strong communication and organizational skills.

  • associate degree
  • bachelor degree
  • Case Management
  • Time Management
  • Multi-tasking
  • Communication Skills
  • Problem Solving
  • Crisis Intervention
  • Microsoft Office
  • Needs Assessment
  • Decision Making
  • Literacy
  • Community Resource Referral
  • Internet Explorer

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
0-2 yrs
Salary
$19 - $21/hr
Location
City of Rochester, New York
Posted
Jun 22, 2026
Application
Employer website
CF

Hiring organization

Center for Youth Services

The Center for Youth provides comprehensive programs and services from prevention education to counseling to emergency shelter to youth development opportunities with respect for and full participation of youth. We deliver these services with the deep belief that young people,...

Salary listed on 4 jobs
IndustryIndividual and Family Services
TypeNonprofit
Size201-500 employees
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Market context

New York crisis nursery roles stay in demand

Family Resource Navigator roles in crisis nursery settings are often sought in New York because families need support connecting to services during urgent situations. Competition can be strong for candidates who pair human services education with experience, a valid driver’s license, and clear communication and organization. Review the AI-summarized job requirements and benefits here to save research time, then tailor your application to show experience with family support, referrals, and crisis response.

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