Rochester Regional Health·Greenfield, Massachusetts
The Medical Assistant performs a blend of clerical administrative tasks and clinical office assisting within a Rheumatology specialty setting. Key duties include rooming patients, recording vital signs, transcribing medical documentation into the EMR, and managing patient scheduling.
The Medical Assistant performs a mixture of both clerical administrative medical assisting, as well as clinical medical office assisting in Primary and/or Specialty care settings. The Certified Medical Assistant works in collaboration with licensed physicians and mid-level providers (NP/PA’s), and reports to a Physician Practice Manager.
Clerical/Administrative Duties: Greeting patients. Answering phones. Scheduling appointments into appropriate time slots, based on brief patient interview. Assisting with provider EHR document time management, to assure providers have time in schedule to complete all EHR documents within CPH regulated 24-hour time period. Assisting first time patient in completing medical history questionnaire, entering such data into EHR, and all record filing and preparation for chart. This position also includes collecting co-payments, and carrying out prior authorizations and referral processes. Other clerical duties as necessary. Clinical Assistant Duties: Rooming patients, taking accurate vital signs and recording same in EHR, and prepares patient for examination by provider. Assists the Provider during examinations, as directed by provider, as a ‘second pair of hands’. Reinforces provider instructions and education to patient. Gathers medical equipment needed for exam, sets up procedural trays per provider instructions, and properly disposes of used equipment/ linens per CPH policy. Cleans exam table and room after patient exam, per CPH policy. Comfortable with basic medical support procedures as per provider orders, tending to lab work or culture collection as directed and readying for courier pick-up, and properly addressing basic office procedures. Assuring that all medications given on site by nurse or provider have the proper lot number and expiration date entered into EHR, and patient is given written instructions/patient education explaining any medications given per the provider in clinic.
It is outside the MA scope of practice to dispense any medications, but recording of lot numbers, etc. paperwork is inside the scope of practice. Schedules medical tests or referrals per provider instructions, either by telephone or computer.
Medical
Documentation: Accompanies provider into the patient examination area to transcribe into the
EMR documentation of medical processes including, but not limited to: History and physical, any procedures performed by provider, diagnostic and procedural activity performed by provider, instructions and prescriptions for care team follow up and discharge/follow up information for the patient and the care team. Ensures that all documentation entered into the EMR is noted as transcribed by the CMA and that the provider signs to acknowledge documentation is accurate as required by federal/state and CMS regulations and DNV certification. Provide effective and timely communication or documentation to care team to ensure follow up
Communication: Works with directors, providers and nursing staff to resolve clerical or patient flow/time management, as well as quality control issues. Assures open, honest levels of communication are upheld in all encounters, maintains strict confidentiality, and maintains very friendly, warm and inviting atmosphere in patient waiting areas, office, and lobby. Works well in a complimentary fashion with other staff members and providers. Upholding CPH’s standards of professionalism, standards of behavior and organizational policies.
Required
QUALIFICATIONS: High school diploma Completion of Medical Assistant Educational/Technical training program. Medical Assistant Certification
None UNION: 1199-200B SEIU (CPH) Clerical Note: Not all per diem roles are union eligible EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $20.66 - $29.99 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Candidates must have a high school diploma and have completed a Medical Assistant educational/technical training program. A valid Medical Assistant Certification is required for this role.
Market context
Support-services roles in Massachusetts often draw steady interest because schools and healthcare settings need reliable staff who can keep daily operations running. These positions can be competitive when employers look for detail-oriented candidates who can stand and move for long periods, and prior animal experience may help in some settings. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show dependable work habits and readiness for active duties.
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