Phoenix House of New York·New York
Provide non-clinical crisis support and guide individuals in developing and directing their own recovery plans. Responsibilities include engaging clients for treatment, linking them to formal recovery supports, and assisting with benefit applications.
At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks: (10) Paid Holidays Paid vacation, sick time, personal and wellness time Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week Pet insurance, legal support, and other supplemental insurance A generous tuition reimbursement program 403(b) retirement plan Competitive wages and more... You will have responsibilities including but not limited to: Engaging with an individual to consider entering treatment. Engaging a client to attend treatment or other healthcare services. Engaging an individual in continuing care services post-discharge. Raising awareness of existing social and other support services. Modeling coping skills. Assisting with applying for benefits. Accompanying clients to court appearances and medical or other appointments. Providing non-clinical crisis support, especially after periods of hospitalization or incarceration. Working with participants to identify strengths. Linking participants to formal recovery supports. Educating program participants about various modes of recovery. Travel training – to use public transportation independently. Education and support on the use of medication-assisted treatment. Job Details: Long Island City Outpatient - Queens, NY Full Time-non-exempt Salary range $17.78-$26.68 hourly QualificationsREQUIRED EDUCATION High School Diploma or Equivalent Required LICENSES/CERTIFICATIONS Recovery Peer Advocate Certification (CRPA) in good standing REQUIRED EXPERIENCE Minimum one year experience providing peer support services. COMPETENCIES (KSA’s) Ethical Practices Judgment Relationship Management Emotional Intelligence Empathy Professional Boundaries Global and Cultural Awareness Problem Solving Communication Teamwork Crisis Management Technical Capacity WORK ENVIRONMENT This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear. Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds
Requires a High School Diploma or equivalent and a valid Recovery Peer Advocate Certification (CRPA). A minimum of one year of experience providing peer support services is required.
Market context
Support-services roles in New York are often tied to hospitals, labs, and education systems that need dependable operational support and compliance-minded staff. Competition can be strong because employers may prefer candidates with some lab or research exposure plus transferable skills, and this platform’s AI-summarized job requirements and benefits help you review the original posting faster. If you are applying, match your education and any hands-on lab, research, or coordination experience directly to the listed requirements.