Metropolitan Family Services·Chicago, Illinois
The Family Coach works collaboratively with families to set and achieve goals focused on economic independence, earning power, and stability. Responsibilities include conducting intakes, managing housing issues, and recording progress in HMIS.
If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.
Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!
We are now hiring for a full-time Family Coach at our Calumet office.
The average starting salary for this position will fall in the range of $44,000 and $48,900 annually. Where candidates fall in this range will be based on skill and experience level.
Essential job functions
Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal setting while allowing the family to drive the work.
Have a deep respect for a family’s expertise, which is fundamental to establishing trust.
Help the client to identify strengths and then work with the families to utilize these strengths and build others.
Use of trauma informed practices.
Provides services according to values and principles for family centered coaching.
Completes the intakes and monitors family goals and activities.
Provides follow up to ensure family goals are progressing or achieved.
While using a family-centered approach, services should focus on addressing the following areas: (1) Foster Economic Independence; (2) Increase Earning Power; (3) Support Academic Achievement; (4) Enhance Stability and Quality of Life.
Addresses housing related issues including lease.
Provides linkages to support services including transportation, childcare assistance, clothing and uniform assistance.
Records family progress in HMIS and case files.
Handles emergency and crisis situations with clients.
Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
Utilizes a team approach and works with other program staff in the planning and implementation of services.
Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
Works effectively with diverse staff and service populations. Accountable for providing exception customer service.
Other duties as assigned.
• Satisfactorily pass all relevant screening and criminal background checks.
• Driving for work required with transportation of clients in a personally owned vehicle. Travel between sites required.
• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal. The employee must be able to walk up and down stairs to clients' apartments. The employee may occasionally lift and/or move up to 25 pounds.
Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here [https://www.metrofamily.org/careers/benefits/]!
Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.
And so much more! Make sure you click here [https://www.metrofamily.org/careers/benefits/] to see the full suite of benefits offered!
Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.
Market context
In Illinois, Family Coach–Rapid Rehousing roles often draw candidates with direct housing, case management, or family support experience, especially where bilingual Spanish skills and reliable transportation are valued. Competition can be stronger because employers commonly look for a high school diploma plus experience, while a social work degree, bilingual ability, background clearance, and vehicle access can help a candidate stand out. Review the AI-summarized requirements and benefits here to save time, then confirm your experience with client transport and any Spanish-language support in your application.
