Care Coordinator - New Supportive Housing Program
CARDEA HEALTH·Oakland, California
CARDEA HEALTH·Oakland, California
The Care Coordinator manages medical and behavioral health appointments for residents and coordinates with pharmacies and clinics. They provide administrative support to clinical staff and ensure adherence to HIPAA and infection control standards.
Job Duties: Maintain a calendar of upcoming resident medical and behavioral health appointments. Communicate upcoming appointments to clients, clinical staff, and transportation services Assist clinical staff and residents in the scheduling of client medical and behavioral health appointments Support in keeping site operations organized, consistent and smooth. Communicate across departments and roles as needed. Communicate with local pharmacies regarding resident prescriptions. At the direction of nursing staff request medication refills, deliveries, and transfers Request relevant medical records of residents from hospitals and community clinics. Transmit medical records and other authorized requested documentation to partner clinics to facilitate care coordination Interface with resident healthcare coverage plans to avoid interruption in services and facilitate care Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls Ensure adherence to infection control standards on site among staff and residents Answer calls to nursing station and respond independently to when appropriate Assist nursing staff with light clerical duties including filing and making copies Maintain confidentially in accordance with the Health Insurance Portability and Accountability Act (HIPAA) Practice harm reduction principles on site, including interventions that minimize harmful effects of substance use while treating all residents with dignity and respect Other duties and responsibilities as required Minimum Required Skills & Qualifications: High School Diploma or equivalent Must be authorized to live and work in the U.S Must be at least 18 years of age Must have personal, reliable transportation to and from work sites and shifts Preferred Skills & Qualifications: Prior experience with homeless or incarcerated populations is desirable Self-directed and able to work with minimal supervision Detailed oriented and highly organized Proficiency in Microsoft Outlook, Word and Excel Physical Requirements: Frequent sitting or stationary work Frequent standing, walking, kneeling, stooping, and ascending stairs Occasional lifting and carrying up to 20 lbs. Work Environment: In-person at a behavioral health supportive housing site Benefits: Employees in this role may be eligible for a range of benefits, including: Employer-supported medical Access to dental and vision insurance Paid vacation and sick time Retirement plan (401k) participation with a company match Commuter benefits Long Term Disability Life Insurance Eligibility for certain benefits may vary based on hours worked per week and length of employment. Specific details are provided in the benefits guide and are subject to change Cardea Health is an Equal Opportunity Employer Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.
Candidates must have a high school diploma, be authorized to work in the U.S., and possess reliable transportation. Experience with homeless or incarcerated populations and proficiency in Microsoft Office are preferred.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
