Housing Solutions Case Manager - Continuity Support Specialist (6102)
MERCY HOUSE·Santa Ana, California
MERCY HOUSE·Santa Ana, California
Manage a caseload of 17-30 individuals to develop individualized housing plans and provide residential support services. Coordinate life skills workshops and community-building activities to increase resident self-reliance and housing stability.
Client/Service Delivery Maintain a minimum caseload of 17-30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment that addresses identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed) Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing Utilize skills regarding crisis prevention and intervention Practice Trauma Informed Care when interacting with clients Implement Eviction Prevention strategies to support residents in need Assist residents to build upon their strengths and recognize their needs in a respectful manner Visit and inspect resident apartments to ensure that they are properly maintained Be knowledgeable of community resources and refer clients as needed Organize and facilitate social and recreational activities designed to promote community involvement and peer support Work with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriate Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence) Facilitate relationship building between landlords/caretakers and residents Participate in the emergency on call schedule to ensure resident needs are met Resident Services Assist residents with establishing individual and family goals and maintain safe, stable affordable housing Facilitate resident’s participation with credit counseling, computer training, financial literacy education and job search assistance to help them achieve greater levels of success in their lives Distribute focus group surveys and organize community building and/or other enrichment activities for residents based on responses and that meet the funding requirements for the project Coordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skills Coordinate job readiness workshops to support residents in job search job skills development Provide residents with information about available services in the community Assist residents to access services through referral and advocacy Assist residents in building support networks with other residents, family and friends Design and coordinate holiday and community building events Create activity/event calendar and flyers to distribute to residents on a monthly basis Create newsletters highlighting events and activities held onsite and distribute to residents and project partners on a quarterly basis Outreach and Community Relations Maintain active involvement with neighbors and program partners Maintain active involvement with community service organizations Team/Staff Relations Work in partnership with the property management team during the leasing and tenancy phases to promote 1) effective communication; 2) united service delivery and 3) a supportive community environment for all residents Work as a Mercy House team member with all staff and volunteers in order to implement the mission and core values of the agency Attend regular internal and external agency meetings Work as part of team to plan and develop resident programs Administration Keep accurate, up to date documentation on all clients, including but not limited to individual housing plans, housing assessments case notes, case files etc. Complete all paperwork in a timely and accurate manner that ensures payment to the project and agency from various sources Assist with any and all data collection systems Willingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments Other duties, as assigned Knowledge Of: Confidentiality and the legal and ethical issues pertaining to case management Effective documentation and guidelines QualificationsRequirements: Education and Experience Bachelor’s Degree, Social Work (or related field) with experience working in chemical health, mental health, co-occurring disorders is preferred Persons with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and additional issues are welcome to apply General A valid CA driver’s license, proof of insurance and a reliable vehicle is required. Comfortable with utilizing your own vehicle to conduct home visits, visiting clients at shelters, meeting clients out in the community etc. Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Dependability, responsibility and the ability to communicate effectively and respectfully are required skills Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented Fluency in Spanish is of significant value Physical Requirements Ability to lift, push, and pull up to 50 pounds at times Prolonged periods sitting at a desk and working on a computer
Requires a Bachelor's degree in Social Work or a related field, or 2 years of direct experience working with homeless and low-income populations. Must possess a valid CA driver's license, insurance, and a reliable vehicle for community visits.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
