Central Health·Austin, Texas
The Medical Assistant Care Coordinator oversees comprehensive interdisciplinary care plans and guides patients through their healthcare journey. Key duties include managing DME ordering, facilitating communication between care teams, and educating patients on health resources.
Essential Duties: Assist with the management of healthcare programs that address patients’ needs and improve their health outcomes. Guide patients through their treatment plans, educate them about their conditions, and provide information on available resources. Facilitate communication between staff, patients, and family members to ensure seamless coordination of care. Collaborate with patients to establish health goals and track progress toward achieving them. Coordinate with internal and external social services agencies and programs to ensure that patient receives needed services. Assists with referral management process as appropriate to ensure patients receive timely access to care. Assists with durable medical equipment (DME) ordering, management, and follow up process to ensure patients receive their durable medical equipment in a timely manner, understand proper use, and complete necessary follow up visits/care related to the DME item. May assist with scheduling and/or coordinating of outpatient diagnostic/surgical procedures. Collaborates with the patient’s care team including primary care team, specialists, home care, hospital team, and any others involved with the patient’s care to optimize clinical outcomes. Works as a team member, interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively. Support patients to increase medical compliance, improve health outcomes, and increase their self-report quality of life. Participates in daily patient care (unit) huddles. Increase patient’s knowledge of medical conditions and improve self-management practices. To enhance the patient experience and to avoid delays in care, as needed will supports provider teams by assisting with completing pre-visit planning (PVP), in-basket management, rooming and wrap up, and clinical duties following established protocols, competency validation, and in accordance with Standing Delegation Orders. Enhances the patient experience by practicing AIDET during each patient interaction. Attending daily patient care (unit) huddles and periodic informational (clinic) huddles, meetings, patient conferences, or planning sessions. These may be related to quality assurance, patient care and other related topics within the clinic. Attends staff meetings and education offerings both in person and via teleconference/online as required. Supports organizational initiatives to promote and maintain a strong positive workplace culture. Performs other duties as assigned. Knowledge/Skills/Abilities: Develop and maintain favorable working relationships with co‐workers, clinical managers, clinical support staff. Ability to work independently and unsupervised. Enjoy working effectively in a team environment. Demonstrated knowledge of activities associated with the delivery of quality Medical Assistant duties. High level of skill at building relationships and providing excellent customer service. Strong attention to detail and accuracy. Ability to utilize computers for data entry and information retrieval. Excellent verbal and written communication skills. Excellent organizational and time management skills.
MINIMUM EDUCATION: Graduation from high school or equivalent. Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience. WORK EXPERIENCE: Completion of a Medical Assistant externship Three (3) years of Medical Assistant experience, preferably in an ambulatory setting REQUIRED CERTIFICATIONS/LICENSURE:Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.
Candidates must have a high school diploma and a Medical Assistant diploma or national certification. A minimum of three years of Medical Assistant experience and a current CPR certification are required.
Market context
In Texas, support-services respiratory care roles are often in steady demand because hospitals and care facilities need licensed clinicians who can respond to acute respiratory needs. These positions are competitive when employers seek state licensure, current BLS and ACLS, and prefer an associate degree plus clinical experience. Review the AI-summarized requirements and benefits here to save time, then confirm your credentials and experience match the posting before applying.