Outpatient Intake Coordinator
New Dawn Treatment Centers·Citrus Heights, California
New Dawn Treatment Centers·Citrus Heights, California
The Outpatient Intake Coordinator manages client intakes, enrollments, and utilization reviews across IOP sites. They are also responsible for collecting payments, managing program supplies, and coordinating with counselors regarding client testing and audits.
Company Overview New Dawn Treatment Center has been a cornerstone of mental health and addiction treatment in Sacramento, CA for over 30 years. Our mission is to provide evidence-based treatment with a person-centered approach, ensuring every client experiences transformative care.
Summary We are seeking a dedicated Outpatient Intake Coordinator that holds an active RADT, SUDRC, CADC or SUDCC to join our team at New Dawn Treatment Center. In this pivotal role, you will contribute to our mission by providing compassionate support and effective therapeutic interventions to individuals seeking recovery. Your expertise will play a vital role in enhancing the lives of those we serve.
Maintains a positive therapeutic environment. Complete client intakes across all IOP sites. Enroll clients in VISTA. Send regular VISTA audit reports to counselors indicating which clients need follow-up. Monitor UAs and notify counselors via email when clients are due for testing. Conduct utilization reviews as needed. Order and manage program supplies to support daily operations. Assist with insurance authorizations as needed. Collects payments, organizes and creates payment plans in EMR and tracks payments by following payment plan approval process. Ensure client balances are paid in full before discharge, unless an approved payment plan is in place. Other duties as assigned
Current RADT, SUDRC, CADC or SUDCC is required. High school diploma or GED. One or more years' experience in healthcare preferred. Experience in a high-volume call center preferred. Knowledge of community resources Must have a current TB test or chest x-ray. Excellent written and oral communication skills. Ability to work well and quickly under pressure both individually and as part of a team. Excellent project management skills to consistently meet deadlines. Strong organizational skills with superior attention to detail. Excellent interpersonal skills.
Call-To-Action If you are passionate about making a difference in the lives of individuals on their journey to recovery, we invite you to apply and become part of our dedicated team at New Dawn Treatment Center!
Candidates must hold a current RADT, SUDRC, CADC, or SUDCC certification and a high school diploma or GED. A current TB test or chest x-ray is required, with preference given to those with healthcare or high-volume call center experience.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
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