UMass Memorial Health·Worcester, Massachusetts
Provides direct patient care to meet personal needs and comfort while assisting the healthcare team under the direction of a clinician. Communicates patient observations to the RN and participates in maintaining a safe, supportive environment for patients and staff.
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Exemption Status: Non-Exempt Hiring Range: $19.74 - $26.96 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details: Monday through Friday Scheduled Hours: Friday6am-6:30pm, ,Monday 6am-2:30pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 20 Cost Center: 10020 - 1406 Cardiac Short Stay Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities.
Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.
Job Profile Summary Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team.
In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
I. Major Responsibilities: 1. Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 2. Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee. 3. Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed. 4. Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment. 5. Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities. II. Position Qualifications: License/Certification/Education: Required: 1. Minimum of a high school education or GED. 2. Current Basic Life Support. Experience/Skills: Required: 1. Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I. or 6 months of prior inpatient/outpatient direct patient care experience. 2. Ability to read, write and communicate in English in a clear and concise manner. 3. Medical Terminology. 4. Computer skills. 5. Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients. 6. Must have proven problem-solving abilities for routine situations. 7. Must be able to remain calm when under stress or in emergency situations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
Requires a high school diploma or GED and current Basic Life Support certification. Candidates must have at least 6 months of direct patient care experience or equivalent competency attainment.
Market context
Support-services roles in Massachusetts often draw steady interest because schools and healthcare settings need reliable staff who can keep daily operations running. These positions can be competitive when employers look for detail-oriented candidates who can stand and move for long periods, and prior animal experience may help in some settings. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show dependable work habits and readiness for active duties.