Catholic Charities Eastern Washington·Spokane Valley, Washington
Responsible for diverting households from homelessness by providing alternative services, referrals, and mediation. Performs assessments for families seeking housing services and provides case management and triage for community-based resources.
FREE Employee Medical Insurance FREE Employee Dental Insurance FREE Employee Vision Insurance Sick leave (8 hours of paid sick leave per month) Vacation (Minimum of 2 weeks paid vacation) Discounted health memberships Retirement (Employer contribution - 3% contribution and an additional 3% employer match) FREE Long-Term Disability Insurance FREE Life Insurance 13 Paid Holidays
Mission of Catholic Charities Feed the hungry, heal the hurting, welcome the stranger.
CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.
Job Summary This position is responsible for diverting households from the homeless housing arena, assessing families for homeless housing services and providing case management/triage services for community-based resources.
Job Duties/Responsibilities To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
Divert households from entering the homeless arena by providing alternative services, referrals, and mediation to resolve barriers to housing stability and prevent homelessness.
Conduct assessments for families who are seeking homeless housing services and implement HFCA/Diversion policies and procedures.
Maintain a caseload of Diversion clients.
Triage emergent needs identified through the assessment process.
Connect households—in the moment—with health care services, mainstream employment, medical and financial benefit services.
Provide client referrals to partner organizations for vacancies within their homeless programs.
Maintain legible, organized, and up-to-date records with a homeless database, as well as hard copy recordkeeping processes.
Market context
In Washington, HFCA Diversion Specialist openings typically draw candidates with direct service experience, comfort using Microsoft Office and database systems, and a background check-ready record. These roles can be competitive because employers often look for both an associate degree in social services or equivalent life experience and strong documentation skills. Review the AI-summarized job requirements and benefits here to save research time, then tailor your application to show diversion, referral, and client-tracking experience.
Assist with system-wide data check oversight.
Provide clear, concise and empathetic information in all written and verbal communication interactions.
Answer phones, transfer calls, and take messages in a professional, respectful and calm manner.
Adhere to an environment that fosters direct communication and a strength-based approach to service delivery.
Carry out shift responsibilities to ensure the ongoing safety, cleanliness and smooth operation of the RRH/Coordinated Entry Center.
Provide leadership and appropriate response in case of an emergency.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor
As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
Perform related functions necessary to support the mission and core values of Catholic Charities.
ability to consistently arrive and be able to work as scheduled.
Computer/Technical
Ability: computer knowledge needed.
ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal
Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language
Ability: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple maintenance requests Correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical
Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Motor
Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem
Solving
Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality
Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning
Ability: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
Supervisory
Skills: this job has no direct supervisory responsibilities.
Workplace Environmental Conditions While performing the essential duties/responsibilities of this job, the employee will be: Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter. Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
Requires an Associate degree in Social Services or equivalent life experience and at least two years of direct service experience. Must be proficient in Microsoft Office and database systems and pass a background check.
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