Helio Health·Town of Henrietta, New York
The Peer Case Manager coordinates services for residents in low-barrier supportive housing to help them maintain housing and navigate health services. Responsibilities include developing Individualized Service Plans (ISP), performing intake, and providing in-community support.
Overview Helio Health is looking for a Peer Case Manager to support its mission of promoting recovery from the effects of substance use and mental health disorders and other health issues.
This role is vital to the management and coordination of services to patients/residents participating in our low barrier OMH homeless scattered site supportive housing units.
This case manager would support individuals in maintaining housing, navigating health and human services as well as skill development.
Provide in-community, in-person support at least 4 times per month upon entry to the program.
PCM will work with the individual, in collaboration with collateral supports and services to develop and execute an ISP, with goals and objectives that focus on housing retention, community integration and recovery, reviewing and updating the plan on a quarterly basis.
This is a Full-Time position and located at our Supportive Housing First Rochester Program.
Pay Rate: $20.00- $24.00 per hour.
In addition to Helio Health’s comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On Incentive up to $1,500!
Maintains a case load and performs primary case work responsibilities including: Intake, orientation Referrals Counseling Crisis intervention Patient/resident education Case management Reporting and record keeping Consultation with other professionals Coordination of care with other community providers Discharge planning Performs Quality Assurance activities Provides services according to agency policies, procedures, program guidelines, and governmental regulations. Monitors provision of services when assigned. Evaluates programs and identifies strengths/weaknesses. Assists in problem resolution and implementation of supervisor approved program modifications. Participates in program administrative and clinical committees as assigned. Represents agency to the community. Other duties as assigned by supervisor.
High school diploma required, associate's degree in a related human services field preferred. Individuals with lived experience preferred. Lived experience with homelessness, behavioral health and/or substance abuse issues. Valid NYS Driver’s License preferred. Our Comprehensive Employee Benefits Package Includes: Health insurance including dental and vision for employees and families. Paid Vacation and Sick leave - No Waiting Period for accruals. Paid holidays, including a floating birthday holiday. 401(k) plan with up to 5% company match. Company paid short-term disability insurance. Company sponsored life insurance. Employee Assistance Program (EAP). Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law. Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.
A high school diploma is required, while an associate's degree in human services and lived experience with homelessness or behavioral health are preferred. A valid NYS Driver's License is also preferred.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.