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  3. Clinical Patient Navigator | FT | Weekdays | Pediatric Outpatient | Memphis
ML

Clinical Patient Navigator | FT | Weekdays | Pediatric Outpatient | Memphis

Methodist Le Bonheur Healthcare·Jackson, Tennessee

Full Time·On Site·Remote friendly
·
2-5 yrs
·Posted 19 days ago
Practice for this role

About the role

Provides direct and indirect patient care in a pediatric outpatient clinic, including taking vitals, collecting medical histories, and preparing patients for examinations. Manages clinical administrative tasks such as scheduling appointments, handling prescription refills, and coordinating laboratory specimens.

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Provides direct patient care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Provides indirect patient care to support patient care and clinic operations. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview Provides direct patient care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Provides indirect patient care to support patient care and clinic operations. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

What you will do

Proactively fulfills patient care responsibilities as requested by physician or other clinicians in the physician office. Determines patient's chief complaint and obtains symptoms and reason for visit. Prepares the patients for examination by interviewing and recording patients’ medical information, taking vital signs and blood pressure and collecting patient history information.

Fulfills clinical medical assisting responsibilities as required. Effectively collects and prepares specimens for laboratory analysis. Draws blood and/or give injections. Prepares and assures patients are given appropriate and prepared paperwork (FMLA paperwork, school or work forms.

Manages patient calls by providing results to patients as directed by physician, collecting information, requesting patient medical records and taking FedEx Family House referrals, scheduling appointments. Arranges patient appointments based on guidelines specific to severity level and type of procedure. Answers and makes telephone calls regarding prescription refills.

Performs patient pre-visit preparations. Follows office protocols, per provider instruction, for appropriate testing, medication reconciliation, monitoring of alerts, and asks provider for any additional intake questions. Verifies insurance coverage, requests patient medical records, reviews most recent clinic notes, and reviews medications. Ensures all labs/diagnostic tests were completed since last visit.

Fulfills environmental responsibilities as assigned that may include setting up exam room, instruments, and other equipment.

Performs other job responsibilities as requested or assigned.

  • Education/Formal Training Requirements
  • Required - High School Diploma or Equivalent
  • Preferred - Technical Degree or Diploma Medical Assistant
  • Work Experience Requirements
  • Required - Medical Assistant or similar 3-5 years (4 years)
  • Licenses and Certifications Requirements
  • Required - HEARTSAVER - American Heart Association
  • Required - AAMA Certified Medical Assistant - The American Association of Medical Assistants
  • Preferred - Certified Clinical Medical Assistant - National Healthcareer Association
  • Preferred - AMT Registered Medical Assistant - American Medical Technologists
  • Preferred - Nationally Certified Medical Assistant - National Association of Health Professionals
  • Preferred - BASIC LIFE SUPPORT - American Heart Association
  • Preferred - NCCT Medical Assistant - National Center for Competency Testing

Knowledge, Skills and Abilities

  • Strong written and verbal communication skills with the ability to work with patients, patient families and physicians in a tactful and professional manner.
  • Satisfactorily completes applicable competency assessments and skills checklist for Level 2; demonstrates proficiency in all measured areas.
  • Ability to begin the patient visit with eye contact, smile and greeting, while using the patient’s name.
  • Ability to work independently and as part of a multidisciplinary team. Successful completion of assigned training and development programs for the role within the mandated time frame.
  • Performs computer skills demonstrated by successful navigation of the EMR with appropriate documentation. Demonstrates ability to review computer reports following evidenced based guidelines.
  • Demonstrated proficiency in motivational interviewing and teaching back method techniques.
  • Ability to act quickly in emergency situations.
  • Supervision Provided by this Position
  • There are no supervisory or lead responsibilities assigned to this position.
  • Physical Demands
  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Frequent invasive and non-invasive patient contact.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

Requirements

Requires a High School Diploma and 3-5 years of experience as a Medical Assistant. Must hold a Heartsaver certification and AAMA Certified Medical Assistant credential.

  • high school
  • professional certificate
  • Communication Skills
  • Patient Care
  • Phlebotomy
  • Insurance Verification
  • Motivational Interviewing
  • Vital Signs Monitoring
  • Specimen Collection
  • Medical Documentation
  • Injections
  • Patient Scheduling
  • EMR Navigation
  • Medical History Collection

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Location
Jackson, Tennessee
Posted
Jul 9, 2026
Application
Employer website
ML

Hiring organization

Methodist Le Bonheur Healthcare

Methodist Le Bonheur Healthcare and its dedicated staff of medical professionals are committed to being a leading provider of exceptional, cost-effective patient and family-centered care. In order to benefit the communities we have proudly served since 1918, our vast range of...

Salary listed on 13 jobs
IndustryHospitals and Health Care
TypeNonprofit
Size10,001+ employees
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Market context

Support services roles in Tennessee

Support-services roles in Tennessee often stay competitive because employers look for licensed nurses who can step into patient-facing operations and coordinate care reliably. For this role category, the strongest candidates usually pair current state licensure and CPR certification with medical-surgical, ICU, or hemodialysis experience. The job requirements and benefits on this platform are AI-summarized from the original job description, saving you research time; before applying, confirm your license status and highlight any hands-on clinical experience that matches the preferred background.

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