Beth Israel Lahey Health·Cambridge, Massachusetts
The Office Assistant manages the organization, retrieval, and archiving of diagnostic imaging records to ensure clinical continuity and regulatory compliance. They coordinate the transfer of imaging studies via PACS and other secure systems while maintaining strict patient confidentiality.
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
JOB SUMMARY: Beth Israel Lahey Health and Mount Auburn Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Our Values. The Office Assistant is responsible for maintaining, organizing, retrieving, tracking, and archiving diagnostic imaging records and associated documentation. This role ensures the availability and integrity of patient imaging studies for clinical care, regulatory compliance, and continuity of treatment. The Film Librarian serves as a key resource for radiologists, physicians, technologists, and other healthcare personnel by efficiently managing imaging records in both physical and digital environments. ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to): · Retrieve, file, and maintain radiology films, images, and related patient records. · Manage the release and tracking of imaging studies in accordance with HIPAA and organizational policies. · Process requests for imaging records from physicians, patients, healthcare facilities, and authorized third parties. · Coordinate the transfer of imaging studies through PACS, CDs, secure electronic transfer systems, or other approved methods. · Verify patient information and ensure accurate documentation of all requests and releases. · Maintain organized archival systems for radiology records and films. · Monitor and reconcile film or image tracking systems to ensure studies are accounted for at all times. · Assist in digitizing and migrating historical imaging records when necessary. · Respond to inquiries from physicians, technologists, and clinical staff regarding imaging records. · Ensure compliance with record retention requirements, legal regulations, and accreditation standards. · Troubleshoot basic issues related to imaging retrieval and storage systems. · Maintain confidentiality and security of patient health information. · Assist with departmental quality improvement initiatives and audits. · Perform other duties as assigned.
· High School Diploma or GED required. · Previous experience in a healthcare, medical records, radiology, or administrative setting preferred. · Knowledge of medical terminology is preferred. · Basic computer proficiency, including experience with electronic health records (EHR) and imaging systems. · Experience with PACS (Picture Archiving and Communication System) is preferred. · Experience with radiology information systems (RIS) is preferred. · Strong organizational and record management skills. · Excellent attention to detail and accuracy. · Effective verbal and written communication skills. · Ability to maintain patient confidentiality and work with sensitive information. OTHER REQUIREMENTS: · Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values. · Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment · Must be able to stand/walk for prolonged periods of time (Standing or walking approximately 70% of the time). Must be able to lift up to 25 lbs. · Awareness of occasional exposure to infectious disease and to possible carcinogenic, mutagenic, and sensitizing medications. Minimal exposure to caustic agents, acids, and fumes. ABOUT US Beth Israel Lahey Health (BILH) places great value on being a diverse and inclusive community. BILH and the Department of {insert hiring department} are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research. Pay Range: $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled
A high school diploma or GED is required, with preference for candidates experienced in healthcare, medical records, or radiology. Proficiency in computer systems, specifically EHR and PACS, and the ability to perform physical tasks like lifting 25 lbs are necessary.
Market context
In Massachusetts, office assistant roles in radiology are often competitive because clinics and imaging departments need candidates who can manage patient flow, records, and scheduling while working in fast-paced care settings. Employers commonly look for healthcare or medical records experience, plus comfort with EHR and PACS systems and the ability to handle physical tasks such as lifting 25 lbs. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to highlight relevant systems experience and any radiology or front-desk background.
