Provide intensive field-based care coordination for high-need Medi-Cal enrollees to address clinical and non-clinical needs. Collaborate with primary care physicians and interdisciplinary teams to develop care plans and facilitate access to health and social services.
Enhanced Care Management (ECM)
Service Coordinator I: Community Health Worker (CHW)
Service Coordinator I - Community Health Worker
Reports to: ECM Program Manager
HOURS: Full-Time 8:00am-4:30pm Mon-Fri
Classification: Non-Exempt
Requisition number: 1811
As a key part of CalAIM, Enhanced Care Management (ECM) is a statewide Medi-Cal benefit available to select “Populations of Focus" that will address clinical and non-clinical needs of the highest-need enrollees through intensive coordination of the member’s health, wellness and an umbrella of services related to enrollee’s overall progress of care. Beneficiaries will have this single Community Health Worker who will strategize care and care services, which include physical, behavioral, developmental, and social services delivery systems, making obtaining care effective and efficient. Providing in-person, field-based services, ECM staff will meet beneficiaries wherever they are – on the street, in a shelter, in their doctor's office, or at home. Under the supervision of the ECM program manager.
Benefits: And what we offer:
· Opportunities for growth and professional development. · Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days). · Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00 · 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.
The following reflects essential functions for this job but does not restrict other tasks which may be assigned:
SCI Community Health Worker is responsible for working effectively with and as part of the Step Up’s ECM program to provide high quality, effective care management to ECM members. The Community Health Worker I will provide field-based services within provider guidelines which includes: outreach and face-to-face engagement focusing on members’ present health goals, concerns, and needs. The Community Health Worker may address present mental health behaviors and would coordinate member’s care such as appointment scheduling and referral management, resource linkages, transportation, and/or durable medical equipment requests.
The Community Health Worker is responsible to collaborate care with the member’s primary care physician (PCP) and to ensure that both members and PCP participate in the development of care plan and to strategize and with the ECM interdisciplinary team and management. Additionally, this position works collaboratively with enrolled members’ families, and other professionals including the designed care team, health professionals and organizations in the community to ensure quality of care for members, seamless transition of care, and facilitation of services is expected. Community Health Worker is to use relationship-based strategies to engage members in care as well as motivational interviewing or similar empathy-based strategies.
Community Health Worker must have strong organizational skills, computer data entry and other administrative program expertise to submit required documents, visits notes, care plans, demographics, legal documents and other mandatory files into provider portals and Step Up program systems on time and on a daily basis.
In addition, care coordinator I will be able to conduct basic health data and submit health outcomes such as labs, discharge plans and other health related records. The care coordinator is a mandated reporter and advocates for the health, protection and safety of the enrolled member.
Highly skilled interpersonally, with excellent relationship skills. Knowledgeable and skilled in Evidenced based communication such as Motivational Interviewing or similar empathy-based communication strategies. Able to sufficiently engage with members and healthcare providers in a variety of settings such as on the phone, at member’s homes, streets if homeless, in hospitals and other health settings. Ability to develop relationships with community members and leaders, including in the faith-based community. A high degree of skillful decision-making and judgement, in an autonomous position, including knowing when to consult with the team, supervisors, and experts. Understanding of and sensitivity to mental health conditions and addictive disorders. Understanding of and sensitivity to multi-cultural communities. Awareness of the impact of unmitigated bias, and judgement on health; a commitment to addressing both. Understanding of, and a commitment to, high preforming team practices.
High school diploma or equivalent required. Community Health Worker Certification required. Minimum 1–2 years experience working with vulnerable or high-need populations. Preferred experience with: Homeless or housing-insecure populations, Individuals with substance use disorders, Serious mental illness, Justice-involved individuals, High utilizers of emergency services. A valid California driver’s license and clean driving record. A reliable vehicle and valid automobile insurance is mandatory, as automobile travel is required in the Inland Empire either by personal or company vehicle. Step Up will verify these requirements. A clean report Department of Justice background check.
Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
This position is part of the Service Employees International Union (SEIU721) Bargaining Unit.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.
Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.
HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.
COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.