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VOLUNTEER BEHAVIORAL HEALTH logo

Crisis triage specialist

VOLUNTEER BEHAVIORAL HEALTH·Cookeville, Tennessee

$52,000 - $52,000/yr·Other·On Site·0-2 yrs·
Posted 18 days ago
Practice for this role

About the role

The specialist provides face-to-face and phone-based crisis intervention and clinical assessments for individuals in psychiatric or substance-related emergencies. Responsibilities include triaging 988 Lifeline calls, coordinating follow-up care, and maintaining accurate electronic health records.

Job DetailsJob Location

  • Plateau
  • Mental
  • Health
  • Center -
  • Cookeville,
  • TN 38502Education
  • Level: 4
  • Year
  • DegreeSalary
  • Range: $52,000.00
  • Salary/yearWe're
  • Hiring:
  • Crisis
  • Triage
  • Specialist
  • Location: Cookeville TN | Schedule - Mon-Fri 2p-10p Are you passionate about making a difference in moments that matter most? Volunteer Behavioral Health is seeking a dedicated Crisis Triage Specialist to join our behavioral health team. This dynamic role blends crisis intervention, clinical assessment, and client support to provide compassionate, timely care to individuals navigating behavioral health emergencies. What You’ll Do As a Crisis Triage Specialist, you’ll be at the heart of our response team, offering face-to-face and phone-based support to individuals in psychiatric, emotional, or substance-related crises. You’ll rotate between roles based on program needs, ensuring every client receives the care and dignity they deserve.
  • Key
  • Responsibilities
  • Include: Conducting crisis assessments and de-escalation interventions Responding to walk-ins and dispatch referrals with comprehensive evaluations Coordinating referrals and follow-up care Triaging 988 Lifeline and crisis line calls Supporting clients with daily living, medication, and safety checks Maintaining accurate documentation in our Electronic Health Record system Collaborating with field staff, supervisors, and external providers Assisting with facility operations, front desk duties, and emergency planning QualificationsWhat You Bring Bachelor’s degree in Psychology, Sociology, Social Work, or related field 1+ year experience in crisis intervention, behavioral health, or residential care preferred Calm, confident demeanor in high-pressure situations Strong communication and documentation skills Proficiency with EHR systems (e.g., Qualifacts) Valid driver’s license and flexibility with rotating shifts Why Join Us? At Volunteer Behavioral Health, we believe in meeting people where they are, with empathy, expertise, and unwavering support. You’ll be part of a team that values collaboration, continuous learning, and the power of human connection in healing.

Requirements

A bachelor's degree in Psychology, Sociology, Social Work, or a related field is required. Preference is given to candidates with over one year of experience in crisis intervention or behavioral health.

  • bachelor degree
  • Electronic Health Records
  • Crisis Intervention
  • De-escalation
  • Triage
  • Patient Documentation
  • Clinical Assessment
  • Behavioral Health Support
  • Case Coordination

Posting details

Employment type
Other
Work arrangement
On Site
Experience
0-2 yrs
Salary
$52,000 - $52,000/yr
Location
Cookeville, Tennessee
Posted
Jul 10, 2026
Closes
Aug 31, 2026
Application
Employer website
VOLUNTEER BEHAVIORAL HEALTH logo

Hiring organization

VOLUNTEER BEHAVIORAL HEALTH

Volunteer Behavioral Health provides behavioral health care services from 58 service locations covering 58 counties in Tennessee. First Time Appointment Line: 1-877-567-6051- Crisis Services: 1-800-704-2651 or CALL/ TEXT 988 Our Mission is to serve individuals, families and...

Salary listed on 2 jobs
IndustryMental Health Care
TypeNonprofit
Size501-1,000 employees
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Market context

Behavioral health roles in Tennessee

Behavioral-health roles in Tennessee are often tied to schools, community programs, and outpatient settings serving children and adolescents, so employers usually look for candidates with direct youth mental-health experience. This type of role can be competitive because the posting asks for a specific degree-and-experience mix, plus prior work with children and adolescents; the listed requirements and benefits are AI-summarized from the original job description to save you research time. Before applying, match your resume to the exact experience path and highlight any youth-focused interventions, crisis support, or family engagement work.

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