Avenir Senior Living·Surprise, Arizona
The Intake Operations Specialist manages the admissions process by coordinating referrals and managing bed availability for incoming patients. They are responsible for clinical charting, conducting intake assessments, and ensuring all legal and administrative documentation is complete.
Avenir Behavioral Center is a 32-bed adult Behavioral Hospital that has been serving the Surprise Community and surrounding areas since May 2019. We strive to provide excellent patient care. We are looking for a flexible, fun, and enthusiastic person to add to the intake team! We are looking for employees who want to help out in the community and have a better work/life balance.
The Intake Operations Specialist plays a critical role in the facility's admissions process, serving as the primary point of contact for referring facilities and incoming patients. This role is responsible for coordinating referrals, managing bed availability, executing admissions workflows, and ensuring accurate clinical and administrative documentation. The ideal candidate maintains high organizational standards, excellent communication skills, and a dedication to patient-centered care during the initial intake phase. Core Job Responsibilities
Referral & Facility Coordination: Effectively manage incoming referrals by contacting referring agencies, reviewing documentation, and actively communicating with external facilities regarding current bed availability.
Admissions Scheduling & Charting: Coordinate and schedule incoming admissions, initiating and building accurate clinical charts within the Electronic Medical Record (EMR) system for all arriving patients.
Assessments & Clinical Consents: Complete comprehensive intake assessments as necessary and facilitate the execution of all patient admission consents.
Legal & Guardian Documentation: Diligently obtain all required admission paperwork, including securing legal guardian admission consents when applicable.
Patient Asset Management: Document and log patient belongings into the facility system, ensuring items are safely stored away in designated secure storage spaces.
Data Integrity & Tracking: Maintain accurate and up-to-date internal intake logs, admission trackers, and facility logs across each shift.
Accountability & Productivity Tracking: Complete and maintain a detailed daily shift productivity log to account for tasks completed during every scheduled shift.
Operational Flexibility: Perform other duties and professional tasks as assigned by departmental leadership to support the changing needs of the intake environment.
Required Qualifications & Skills
Strong verbal and written communication skills for professional communication with medical and clinical professionals.
Proficiency with Electronic Medical Record (EMR) systems and digital logging tools.
Excellent time-management skills and the ability to maintain productivity during fluctuating referral volumes.
Strict adherence to HIPAA regulations and patient confidentiality standards.
Education: Bachelor's Social Worker; Master Social Worker (preferred)
Experience with crisis management or patient intake preferred.
Current CPR and First Aid (preferred) Current CPI certification (preferred) LANGUAGE SKILLS: Able to communicate effectively in English, both verbally and in writing
Candidates should have a Bachelor's in Social Work, though a Master's is preferred, along with proficiency in EMR systems. Experience in crisis management or patient intake and certifications in CPR, First Aid, or CPI are preferred.
Market context
Behavioral health employers in Arizona often look for candidates who can connect directly with clients through lived experience and strong community-based support skills. These roles can be competitive because they may require a high school diploma, a preferred bachelor’s degree, and quick completion of Peer Support Certification, along with a valid Arizona driver’s license and fingerprint clearance. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification timeline and clearance readiness before applying.
