LADD MEMORIAL HOSPITAL·Osceola, Wisconsin
Responsible for conducting telephone and walk-in triage to evaluate patient urgency and provide immediate care instructions. Assists medical providers with direct patient care, including wound care, ostomy care, and patient education.
OMC Core Behavior Standards: Create Teamwork● Lead with Honesty & Integrity● Convey Compassion● Show Respect● Pursue Quality
Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.
In this role you’ll be responsible for telephone and walk-in triage as well as assisting medical providers and clinical staff with direct patient care such as wound care, ostomy cares, patient education, and other duties within the scope of your practice.
Anticipating 830-5pm, Mondays/Thursday/Fridays working at the clinic.
Conducting initial assessments over the phone or in person to evaluate the patient's medical concerns.
Using clinical knowledge and triage protocols to determine the urgency of the patient’s condition.
Asking detailed questions about symptoms, medical history, and any other relevant information to assess the need for immediate care.
Prioritizing cases based on the severity of symptoms and medical history.
Providing immediate care instructions for non-emergency situations, such as home care advice or medication recommendations.
Referring patients to a physician, nurse practitioner, or other healthcare provider as needed for further evaluation and care.
Educating patients on self-care measures and treatment options when appropriate.
Offering instructions for at-home care, medication management, and lifestyle modifications as per medical protocols.
Providing information on preventive care, health screenings, and follow-up appointments.
Scheduling appointments or refer patients to specialists, urgent care, or the emergency room if necessary.
Following up with patients to check on their condition and ensure proper care and treatment are being followed.
Maintaining accurate and detailed records of patient interactions, assessments, and actions taken.
Communicating patient concerns and assessments with the healthcare provider or team.
Working closely with physicians, nurse practitioners, and other medical staff to ensure effective care and patient safety.
Documenting all patient interactions and decisions according to healthcare protocols and regulations.
Ensuring all triage activities are in compliance with health regulations, standards of care, and organizational policies.
Maintaining confidentiality and adhere to HIPAA (Health Insurance Portability and Accountability Act) guidelines.
Primarily indoor clinic or office environment.
Frequent telephone and computer-based patient interaction.
Exposure to communicable diseases and other conditions common in healthcare environments.
Possible exposure to stressful situations involving urgent patient concerns.
Why Join OMC?
At OMC, we don’t just hire for skills—we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.
Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
Market context
In Wisconsin, CNA openings are often driven by ongoing staffing needs in hospitals, long-term care, and other patient-care settings. These roles can be competitive because employers may prefer candidates with current state certification, though some will also consider applicants who have completed a 75-hour training program and are awaiting the state exam. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification status and availability before applying.
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