Case Manager

Job Title

• Case
• Manager
• Classification:
• Full-time,
• Non-Exempt
• Reports to:
• Assistant
• Program
• Director and
• Program
• Director
• Location:
• Rustin
• House,
• New
• York,
• NY
• Status &
• Hours: Full-time position with a regular daytime schedule that may include 1–2 evening or late shifts. Lantern staff may be asked to adjust their work schedule depending on the operational needs of the site and the agency.

Who We Are

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you'll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York - a great place to do meaningful work with people who care!

Where You Will Work

Rustin House is one of Lantern’s supportive housing communities in New York City, serving formerly homeless individuals who may experience mental illness, substance use disorders, legal and criminal justice involvement, and other chronic medical conditions.

About the Role

We are seeking an experienced and dedicated Case Manager to join our team at Rustin House. The Case Manager will assist residents in stabilizing their lives, maintaining housing stability, and achieving their physical, emotional, vocational, and social goals. This role involves assessing client needs, linking clients to services, developing individualized plans toward stabilization and re-housing, monitoring progress, and maintaining accurate documentation.

Essential Functions

Required Education and Experience

• High school diploma, HSE, or GED required. Bachelor's degree from an accredited institution preferred.
• Minimum of two (2) years of social services experience required.
• Possession of a valid Food Handler's License, or the ability to obtain one within six (6) months of hire, is required.
• Highly organized with the ability to manage a diverse caseload of clients with varying needs.
• Able to work well under pressure, including in crisis situations, and flexible with work schedule when necessary.
• Experience with ETO or other electronic case management systems.
• Experience working with individuals impacted by homelessness, mental illness, substance use, and/or low-income backgrounds.

Work Environment

This position operates within a supportive housing site in New York, NY, and works with a population that may experience mental illness, substance use, disability, HIV/AIDS, and/or other chronic health conditions.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Other Duties

Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

Lantern Community Services provides equal employment opportunities to all employees and applicants. Lantern values the diversity of our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.