The coordinator ensures Integrated Health and Wellness clients access proper benefits and entitlements by acting as a liaison with the SSA and HRA. They provide direct support by accompanying clients to government offices and documenting all interactions for agency reporting.
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
STATEMENT OF THE JOB: Under the direction of Clinical Director, the Mobile Team Benefits Coordinator II has responsibility for ensuring proper benefits/entitlements for Integrated Health and Wellness clients.
Reduce barriers in access to care and services by maintaining the established path for clients – regardless of insurance, race, ethnicity, religion, or socioeconomic status – have access to benefits and services to meet their needs.
This requires functioning as the liaison with the Social Security Administration and the New York City Human Resources Administration, in addition to any other entities that provide benefits to which IHW clients are entitled.
The Mobile Team Benefits Coordinator II will engage clients across a variety of programs and assess their benefit needs, as well as any additional service needs.
The Mobile Team Benefits Coordinator II will work to connect clients to the benefits and services for which they are eligible.
The Mobile Team Benefits Coordinator II will document and record all client interactions as per agency documentation protocols and prepare that information for reporting.
The Mobile Team Benefits Coordinator II will be required to maintain a professional and ethical disposition at all times.
The Mobile Team Benefits Coordinator II ensures the approved care of all clients by implementing best practices in accordance New York State Office of Mental Health as well guidelines implemented by the Agency.
Accompany clients to Medicaid, Social Security and Public Assistance offices and the sites of any other entities from which a client seeks to receive benefits or services. Document work activities in the agency records and generate reports based on those services. Connect clients to behavioral health services, substance use services, medical services and social service supports. Assist programs with completing client satisfaction surveys. Responsible for tracking information/ deliverables for the Cabrini grant funds. Provide each individual client with information regarding their benefits, and work to encourage and facilitate connection to benefits. Actively participate in weekly supervision, case conferences, staff and clinical meetings and staff meetings Meet with clients and discuss their benefit issues, as well as financial management and service needs. · Maintain accurate recordings in case files Utilize electronic case record databases as required Reporting to Behavioral Health Services Administration and/or Agency Administration issues that may have a negative impact on the reputation of the Agency, client and/or staff welfare or any corporate compliance issue. Prepare contact notes, incident reports and other documentation as needed Act as resource for Clinical Manager and Administrative Office. Performs other related duties as requested or assigned SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES Bachelor’s Degree in Human Services or related field or an Associates with an additional 2 years experience. SPECIFICATIONS FOR EXPERIENCE AND TRAINING 2 years’ experience coordinating benefits; or Lived recipient experience Mathematical aptitude is required Comfortable with public speaking, lobbying and advocacy. Flexibility & Creativity. Ability to work flexible hours and days – including weekends/evenings/holidays according to needs of a 24/7 program, to work evening hours as assigned. Ability to walk four flights of stairs. Able to lift up to 10 pounds.
We offer competitive salary and excellent benefits including: Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually) Medical Dental Vision Retirement Savings with Agency Match Transit Flexible Spending Account Life insurance Public Loan Forgiveness Qualified Employer Training Series and other additional voluntary benefits. For more information on our organization, please visit our website at: www.ccbq.org EOE/AA.
Requires a Bachelor's degree in Human Services or a related field, or an Associate's degree with two additional years of experience. Candidates must have 2 years of experience in benefits coordination or lived recipient experience.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.
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