ABHS·Scranton, Pennsylvania
The Case Manager is responsible for assessing client needs, establishing community resource connections, and implementing service plans. They also handle crisis intervention, aftercare planning, and facilitate weekly groups to ensure optimal client outcomes.
The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connections to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.
Tasks & Responsibilities
A. Essential Duties
General Case Management functions supporting client needs.
Coordinate daily case management needs assisting clients with securing resources.
Coordinate/facilitate Third Party records upon request.
Participate in weekly Treatment Team Meetings.
Discharge & Aftercare planning.
Facilitate groups at least once per week.
Maintain weekly communication with client’s social supports.
Collects and records all information necessary for admission and extended stay review.
Obtain all applicable consents, financial agreements, and release of information.
Relationship building with all clients in residential services.
Providing AMA follow-up phone calls
Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls
Collaborate with Admissions and Clinical to assist in refer out process.
Liaise with Resident Support Staff and Clinical staff to ensure best client outcomes and communication of client needs.
On-Call/After-Hours Phone coverage and availability, as needed
Maintain communication with alumni members
B. Additional Duties
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
Demonstrates the ability to function effectively as a part of a team. Use outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
Take
Accountability: Take constructive feedback and prevent discourse among our peers.
Live in the
Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
Be
Professional: Wear business casual attire (please see dress code policy).
Working Conditions
Air conditioned and well-illuminated office environment and outdoor environment.
May have several responsibilities at once. Interaction with others is constant and can be interruptive.
Work may be stressful at times due to high level workflow.
Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs.
Participates in educational training, orientations, or compliance programs as needed to maintain competency.
If you must leave your employment with our company, we request employees to give us at least 14 days’ resignation notice in writing.
• High School Diploma
Candidates must have a High School Diploma and at least 2 years of related experience. The role requires the physical ability to handle crisis situations and the flexibility to work weekends, holidays, and evenings.
Market context
In Pennsylvania, RB case manager roles are often driven by ongoing needs for consistent client support, crisis response, and flexible coverage across evenings, weekends, and holidays. These positions can be competitive because employers usually look for a high school diploma, at least 2 years of related experience, and the physical and scheduling flexibility to handle urgent situations. Review the AI-summarized requirements and benefits on this platform against the original posting to save research time, and confirm your experience with crisis work and nontraditional hours before applying.
