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  3. Family Services Specialist II
VD

Family Services Specialist II

Virginia Department of Social Services·Surry, Virginia

$55,000 - $55,000/yr·Full Time·On Site·2-5 yrs·Posted 13 days ago
Practice for this role

About the role

Develop and implement individualized service plans using casework methods for employment, child care, and protective services. Coordinate with multi-disciplinary teams and provide after-hours emergency coverage for child and adult protective services.

Title Description- This is the full performance level in the occupational group for Family Services.

Employees are responsible for developing and implementing individualized service plans involving the application of casework methods in Employment Services and Child Care, and basic service level caseloads of Adult/Adult Protective Services, Child Protective Services, Foster Care, Adoptions.

Employees may provide services in all program areas or specialize in one or several program areas.

Typically employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement.

The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter's functioning at the advanced level, and becoming more specialized in program areas and assuming more complex duties (such as: interviewing/investigating in cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions).

  • General Work Tasks (Illustrative Only) –
  • Interprets laws, policies and regulations as applied to specific area of responsibility;
  • Monitors, coordinates and administers specific programs as assigned;
  • Coordinates services within specific area of responsibility;
  • Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems.
  • Informs clients of related service programs rules/regulations, and right to participate;
  • Presents cases to determine appropriate services and writes/implements service plans;
  • Provides case management services to monitor compliance;
  • Manages program waiting lists;
  • Tracks expenditures, prepares/submits budget estimates and ensures payment for services;
  • Completes necessary federal, state and local planning and reporting requirements;
  • Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers;
  • Conducts overall monitoring of programs in specific area of responsibility;
  • Serves as resource to clients and the community in area of expertise; and
  • Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.

Knowledge, Skills, and Abilities

  • Knowledge-
  • Working knowledge of: social work principles and practices; human behavior and motivational theory; laws, policies, and regulations relating to human services program areas; and social, economic, and health problems.

Skills- Skill in operating a motor vehicle and personal computer with associated software.

Abilities- Demonstrated ability to

communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field.

Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Preferred Qualifications

Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Special Requirements

All applicants are subject to DMV/driving record check, Central Registry (CPS) check and/or criminal history search.

The investigation may include fingerprint checks (state Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), and other checks requested by the hiring authority.

Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants

Applications for this position must be submitted electronically through this website.

Mailed, emailed, faxed, or hand delivered applications will not be accepted.

Contact Information

Name: Valerie Pierce

Phone: 757-294-5240

Fax: Faxed applications will not be accepted for this position

Email: Emailed applications will not be accepted for this position

Address: Mailed/Hand delivered applications will not be accepted for this position

Contacts

Aleasa Holloman

Recruiter

ALEASA.HOLLOMAN@DSS.VIRGINIA.GOV [https://evqk.fa.us8.oraclecloud.com/fscmUI/redwood/internalmobility/opportunitymarketplace/job-details?read_only=true&requisition_number=4360&previous_page=/null&requisition_id=300000050432666]

Valerie Pierce

Hiring Manager

VALERIE.PIERCE@DSS.VIRGINIA.GOV [https://evqk.fa.us8.oraclecloud.com/fscmUI/redwood/internalmobility/opportunitymarketplace/job-details?read_only=true&requisition_number=4360&previous_page=/null&requisition_id=300000050432666]

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$55,000 - $55,000/yr
Location
Surry, Virginia
Posted
Jul 15, 2026
Application
Employer website
VD

Hiring organization

Virginia Department of Social Services

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local...

Salary listed on 11 jobs
IndustryGovernment Administration
TypeGovernment Agency
Size1,001-5,000 employees
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Market context

Virginia family services roles stay locally competitive

In Virginia, Family Services Specialist II roles typically draw steady demand because agencies need staff who can assess family needs, connect clients to services, and manage caseloads in person. These positions are competitive because employers often look for a bachelor’s degree, relevant experience, a valid driver’s license, and a residence within a one-hour commute of Winchester. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your commute, driving eligibility, and experience match before applying.

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