HELP USA·New York
Deliver case management and crisis intervention services to residents in a supportive permanent housing program. Assess service levels to promote independent living skills and increase housing stability for tenants.
HELP One, Building C | 314 Hinsdale Street, Brooklyn, NY 11207 What You'll Do As a Clinical Case Manager in our Supportive Housing, you will be responsible for the delivery of case management and crisis intervention services to residents in a supportive permanent housing program. The Supportive Housing Clinical Case Manager is also responsible for assessing the program service level of tenants to promote independent living skills and increase housing stability within contract parameters.
Your responsibilities will include: Provide initial/annual assessments for all members of the family, individualized service plan development, case management, supported referrals, and ongoing support to assist tenants to develop skills and achieve personal goals associated with housing stability and well-being. Document all services delivered with and on behalf of the tenants in AWARDS. Interview potential tenants for the program, including ensuring all indicated paperwork is reviewed and appropriate for the program, e.g., documentation on chronic homelessness, head of household has a disability, etc. Ensure all data collected in AWARDS is accurate and entered in a timely manner. Serve as a liaison and advocate with medical, mental health, and substance abuse providers and children’s schools to ensure compliance with attendance and assist parents when there is a need for an IEP. Develops linkages with community programs to support the identified needs of tenants, including, but not limited to, education/training, employment, mental health, substance abuse, medical, rental assistance, financial issues, etc. Assist tenants in overcoming barriers that may affect the timely submission of monthly rent. Work with property management to support tenants in all aspects of maintaining permanent housing.
You're a great fit for the role if you have: MSW or related field. Minimum two (2) years’ experience in delivering clinical crisis services. Experience in working with homeless populations, especially families, and the Housing First model preferred. Knowledge of AWADS is a plus. Computer-literate literate specifically with Microsoft applications, required. Valid NYS driver’s license is a plus. Compensation Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws. We Have GREAT BENEFITS! Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution. Generous Paid Time Off! 401(k) with Company contribution, even if the employee doesn't contribute. And More!
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness. EOE. A Drug-Free Workplace.
Requires a Master of Social Work (MSW) or related degree and at least two years of experience in clinical crisis services. Experience with homeless populations and the Housing First model is preferred.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.
