Medical Assistant (MA) - Primary Care - 6 month temp to perm

Reporting directly to Greater Good Health’s Clinic Manager, the Medical Assistant will lead patient care in our clinic in the Missoula area. This role will be responsible for delivering an exceptional patient experience by working closely with the Nurse Practitioner to provide holistic, high touch, coordinated care for a panel of senior patients. Day-to-Day Responsibilities

Deliver exceptional clinical care to patients and support functions related to patient care activities.

Actively engages and manages patient panels in partnership with the Nurse Practitioner acts as an extension of the NP to support delivery of high-touch, high-quality care.

Acts as the patient's health care advocate; helps patient navigate necessary health care resources to support their care plan.

Ensures efficient clinic flow by rooming patients in a timely manner and assisting the provider with staying on schedule.

Completes pre-visit activities including gathering and verifying all relevant information about patient's health, preparing charts for the provider, prepping exam rooms, and escorting patients from the lounge to the room.

Conducts visit activities including taking vitals, performing appropriate screenings, recording patient histories, reviewing medications, and preparing patients for any procedures or tests in the exam room.

Provides patient education on preventative measures, lifestyle management, and disease management.

Under the direction of the Provider, offers MA/LNP appropriate “visits”, such as administering vaccinations and performing procedures, including but not limited to: ABI, spirometry, EKGs, etc.

Oversees the laboratory and related activities including reviewing lab orders, drawing blood, collecting samples, and preparing specimens for laboratory shipment or analysis

Supports the check-out process for patients.

Supports post-visit activities; facilitates referral completion (specialty, lab, imaging, DME, etc.), patient care coordination activities, requests external medical records, and conducts follow-up outreach to patients and/or caregivers, as appropriate.

Assists patients with scheduling for follow-up visits, diagnostic imaging and/or labs to ensure completion.

Handles pre-authorization requests.

Processes medical refill requests, tracks status, and schedules patients as required to fulfill refill requests.

Ensures efficient patient flow by serving as the air traffic controller and flexing when needed to support patient rooming.

Handles back-office phone calls

Promote clinical and safety standards to drive high-quality care for patients.

Maintains equipment for exam rooms and laboratory; stocks exam rooms while maintaining cleanliness and organization and disposes of contaminated items according to protocol.

Disinfects and cleans treatment rooms following patient examinations; maintains safe, secure, and healthy work environment by establishing and following standards and procedures.

Maintain all logs and required checks (i.e., refrigerator temperatures, emergency medications, expired medications, oxygen, etc.) per protocols.

Responsible for immunization management from ordering, storing, and handling all vaccines; ensures the vaccine management plan is adhered to.

Responsible for medication inventory management.

Responsible for patient care quality and clinical outcome KPIs.

Promote and support a premier Patient and Teammate Experience

Promotes high-quality patient care and outstanding patient experience as reflected in patient satisfaction scores.

Collaborates with all members of the team to support one another and strives to ensure all peers feel successful in their day

Build a strong culture and foster community

Welcomes all and care empathetically for patients and team members.

Supports Nurse Practitioners and other clinic staff in patient care.

Listen and observe the needs of each patient to ensure they are supported throughout their visit to provide an excellent patient experience.

Participates in care team meetings to discuss patient care and clinic operations.

Promote continuous improvement and nurture growth

Promotes and participates in GGH in-clinic and community outreach events.

Takes on ad-hoc projects as assigned to help with clinic operations.

Collaborates and expertly communicates with all team members so that patient needs are met throughout their visit and to assure a smooth patient flow.

Other Responsibilities

Manages faxes relating to clinical documents for referrals, medication requests, discharge paperwork, etc.

Supports medical record retrieval for empaneled patients.

Triages inbound calls ranging from patient clinical inquiries, pharmacies, specialists, and ancillary providers.

Conducts outbound calls to follow-up with patients, pharmacies, specialists, ancillary providers, and hospitals, as needed.

Provide coverage to the other MAs/LPNs as needed.

What will make you successful at Greater Good Health?

Don’t check off every box in the requirements listed above?

• Please apply anyway!
• Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification.
• GGH is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider applying.
• You may be just the right candidate for this role or another one of our openings!