Children's Wisconsin·Milwaukee, Wisconsin
Provides administrative, billing, and laboratory support for the Pediatric Translational Research Unit, including patient scheduling in EPIC. Performs phlebotomy and capillary puncture procedures on pediatric and adult patients for specimen collection.
At Children’s Wisconsin, we believe kids deserve the best.
Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
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Under general supervision and according to established policies and procedures, provides administrative assistance, receptionist, billing and lab support for the Pediatric Translational Research Unit. Performs tasks relating to specimen procurement, processing, and distribution. Performs phlebotomy and capillary puncture procedures on neonatal, infant, toddler, pre-school, school age, adolescent and selected adult patients for the collection of specimens. If CNA certified, perform as a partner within the research team under the direction and supervision of a registered nurse.
Administrative
Duties:
Leads TRU patient scheduling and registration in EPIC.
Completes study invoicing.
Receives, prioritizes and directs incoming departmental communications, such as scheduling emails, phone calls, mail, and visitors. Answers phone calls to department’s main lines and respond to general inquiries. Records and relays messages to appropriate personnel, appraising individuals of calls requiring immediate attention.
Maintains required statistics, spreadsheets, databases, and graphs.
Maintains front desk, supply room and waiting room in a safe and orderly manner.
Contacts research staff, (physicians, study coordinators, etc.) directly or through hospital paging systems as directed by authorized personnel.
Initiates requests for services from ancillary departments such as EVS, facilities, distribution, etc.
Performs related clerical duties such as filing, photocopying, and faxing.
Maintains supplies, office equipment, fax, printers, and copy machines.
Laboratory
Performs phlebotomy and capillary puncture procedures on neonatal, infant, toddler, pre-school, school age, adolescent, and adult patients for the collection of specimens. Understands and satisfies their needs in regards to their growth and development process. Notifies appropriate staff accordingly when proper samples are not obtained.
Processes specimens and documents results according to stated procedures both clinical and research
Is aware of, and applies, overall patient and employee safety policies and procedures as required by CDC, OSHA, and Joint Commission, and reports suspected concerns and/or incidents via incident reports or other appropriate method that assures timely action, to the Lead, Manager or Director.
Care Partner (if employee meets minimum requirement below)
Performs delegated patient care activities under the direction of a registered nurse. Assists RN and/or physician with patient treatments/procedures as directed. (Patient care activities include tasks related to: hygiene, physical cares, intake/nutrition, elimination, ambulation/exercise, routine vital signs/monitoring, respiratory, comfort measures, basic safety procedures.)
Measures, documents and appropriately reports observations made related to patients and families. Any deviations or changes are verbally reported to the RN and documented in the patient’s medical record (deviations/changes are to be co-signed by the RN).
• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Basic reading writing and arithmetic skills achieved through completion of high school or equivalent. required
• Provides care appropriate to patient population and as described in applicable policies and procedures.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Requires a high school diploma or equivalent and prefers over one year of laboratory or health unit coordinator experience. CNA certification is required for those performing delegated patient care activities.
Market context
In Wisconsin, CNA openings are often driven by ongoing staffing needs in hospitals, long-term care, and other patient-care settings. These roles can be competitive because employers may prefer candidates with current state certification, though some will also consider applicants who have completed a 75-hour training program and are awaiting the state exam. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification status and availability before applying.