Family Centers·Greenwich, Connecticut
Conduct comprehensive needs assessments and develop individualized service plans to help clients navigate healthcare and social service systems. Connect individuals to critical resources such as public benefits, housing, and food assistance while maintaining accurate documentation.
At Family Centers, we believe that every individual deserves access to the resources, support, and opportunities needed to thrive. As a Community Resource Navigator, you will play a critical role in helping individuals and families navigate complex healthcare and social service systems, overcome barriers, and achieve greater stability and well-being.
This is more than a case management position—it’s an opportunity to build meaningful relationships, advocate for those in need, and connect community members to life-changing services. If you are compassionate, resourceful, culturally responsive, and passionate about helping others, we encourage you to join our team.
Support clients on their journey
Conduct comprehensive needs assessments to identify health, social, financial, and community support needs.
Partner with clients to develop individualized service plans that address their unique goals and challenges.
Provide ongoing support, advocacy, and follow-up to help clients achieve positive outcomes.
Connect people to critical resources
Assist clients with accessing and enrolling in public benefit programs such as SNAP, Medicaid, Medicare, SSI/SSDI, and other entitlement services.
Connect clients to healthcare, housing, food assistance, transportation, behavioral health, and other community resources.
Build strong relationships with community partners to ensure seamless referrals and coordinated care.
Advocate and collaborate
Serve as a trusted resource and advocate for clients navigating complex systems.
Collaborate with healthcare providers, social service agencies, and multidisciplinary teams to improve client outcomes.
Promote dignity, respect, and equitable access to services for all individuals and families.
Maintain quality and accountability
Document client interactions, referrals, and outcomes accurately in electronic platforms.
Track program metrics and support reporting requirements.
Maintain strict confidentiality and compliance with HIPAA, insurance, and organizational policies.
Embrace innovation and growth
Utilize electronic health records, case management systems, and digital communication tools effectively.
Bring creativity, initiative, and problem-solving skills to address client needs and improve service delivery.
Continuously learn and adapt in a dynamic and collaborative environment.
Required qualifications
Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, or a related field; or equivalent experience in case management or care coordination.
Excellent interpersonal, written, and verbal communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Valid Connecticut driver’s license and reliable transportation.
Benefits: & Perks
At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.
Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborate to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.
For more information and to apply, please visit http://www.familycenters.org/ [http://www.familycenters.org/] or on our LinkedIn page
Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.
Requires a Bachelor's degree in Social Work, Human Services, or a related field, or equivalent experience in case management. Must possess a valid Connecticut driver's license and strong communication and organizational skills.
Market context
Community Resource Navigator roles in Connecticut often reflect steady demand in healthcare and human services settings, where employers need staff who can connect clients to services and coordinate follow-up. Competition can be strong because these positions usually favor candidates with case management experience, a relevant bachelor’s degree, a valid Connecticut driver’s license, and strong communication and organization. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to show local resource knowledge and client coordination experience.
