Telehealth Care Coordinator

Banyan Treatment Centers·Pompano Beach, Florida

Full TimeRemote SolelyRemote friendly2-5 yrsPosted 7 days ago

About the role

The Telehealth Care Coordinator manages client intakes, conducts clinical screenings, and coordinates care pathways between admissions and clinical teams. They are responsible for maintaining patient engagement through check-ins and ensuring all clinical documentation meets regulatory and accreditation standards.

Banyan Treatment Centers is seeking a Telehealth Care Specialist to support clients throughout their treatment journey. This role assists with client intakes, care coordination, communication with admissions teams, and collaborating with therapists to help ensure clients receive the support and resources they need.

The Telehealth Care Coordinator plays a role in maintaining clinical operations, supporting patient engagement, and ensuring timely, compliant documentation while collaborating closely with the multidisciplinary treatment team.

Position Details

Reporting To: Manager of Telehealth Operations
Schedule: Full-time| 10:30 AM-6:30 PM EST MWF, 8 AM-4 PM EST Tu, Th
Location: Remote

Key Responsibilities

Telehealth Intake & Care Coordination
Conduct comprehensive telehealth intake assessments, including clinical screenings and information gathering, to determine client needs and appropriate program placement.
Coordinate closely with Admissions, Business Development, and Telehealth Clinical teams to ensure a smooth transition from intake through treatment initiation.
Apply professional judgment to review client assessments and assist in identifying appropriate services, treatment recommendations, and care pathways.
Serve as a key point of contact for internal teams to support communication and coordination of telehealth services.

Patient Engagement & Support
Provide clients with education on program expectations, treatment processes, and available services.
Conduct scheduled individual check-ins or supportive sessions to monitor progress, address barriers to care, and reinforce treatment goals.
Assist therapists with treatment planning, client assignments, and coordination of services within the telehealth program.

Market context

Behavioral health roles remain in steady demand

In Florida, behavioral-health roles are typically in steady demand across community clinics, schools, and care settings serving diverse populations. Competition often centers on licensure status, supervised experience, and the ability to work well with interdisciplinary teams while applying mental health ethics and cultural awareness. Review the full posting carefully and confirm your Master’s degree, Registered Intern License, and communication experience; this platform’s AI-summarized requirements and benefits can save you time by condensing the original job description.

Promote client engagement, accountability, and retention throughout the treatment experience.

Documentation, Compliance & Accreditation
Maintain accurate, timely, and complete documentation related to client intakes, care coordination activities, and treatment updates within required systems.
Ensure all documentation complies with organizational policies, regulatory requirements, and confidentiality standards.
Communicate updates and client progress with internal teams through systems such as Salesforce and the electronic medical record.
Participate in team meetings, case reviews, and program initiatives to support the ongoing development of telehealth services.

Associate's degree or higher in Social Work, Psychology, or another related Human Services field.
Two to three years of work experience in behavioral health, mental health, and/or substance use disorder treatment settings, preferred.
Adherence to the Healthcare Code of Ethics and professional standards of conduct.
Knowledge of state and federal confidentiality regulations.
Familiarity with Joint Commission standards and documentation expectations.
Strong organizational, communication, and clinical support skills.
Ability to work effectively as part of a multidisciplinary treatment team.

Why Join Banyan Treatment Centers?

Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As a Clinical Support team member, you will:
Join a mission-driven organization committed to ethical, compliant, and compassionate care.
Play an integral role in supporting clinical services, patient engagement, and treatment continuity.
Collaborate with experienced clinicians, case managers, and interdisciplinary treatment teams.
Gain valuable experience supporting behavioral health treatment in a structured clinical environment.
Enjoy comprehensive benefits for eligible full-time team members, including medical, dental, and vision insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and employee assistance and wellness programs.

If you are passionate about supporting clinical care and helping patients progress through treatment and recovery, we encourage you to apply and join the Banyan Treatment Centers team.

Requirements

Candidates must hold at least an associate's degree in Social Work, Psychology, or a related Human Services field. Preferred experience includes two to three years in behavioral health, mental health, or substance use disorder treatment settings.

associate degree
Case Management
Regulatory Compliance
Patient Education
Treatment Planning
Crisis Intervention
Care Coordination
Clinical Documentation
Patient Engagement
Interdisciplinary Collaboration
Clinical Screening
Behavioral Health Support
Telehealth Intake

Benefits

Dental Insurance
Employee Assistance Program
Life Insurance
Paid Time Off
Vision Insurance
Holidays
Medical Insurance
Long-term Disability Coverage
Short-term Disability Coverage
401(k) With Employer Match
Wellness Programs

Posting details

Employment type: Full Time
Work arrangement: Remote Solely
Experience: 2-5 yrs
Location: Pompano Beach, Florida
Posted: Jul 20, 2026
Application: Employer website

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Market context

Telehealth Care Coordinator

About the role

Position Details

Key Responsibilities

Behavioral health roles remain in steady demand

Qualifications

EOE

Requirements

Benefits

Posting details

Get alerts for similar jobs

More openings at Banyan Treatment Centers

Behavioral health roles remain in steady demand

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