Office Coordinator
White River Area Agency on Aging Inc·Searcy, Arkansas
White River Area Agency on Aging Inc·Searcy, Arkansas
Responsible for the day-to-day operations of a local field office, including managing incoming calls, greeting guests, and maintaining client and personnel files. The role also involves coordinating billing, scheduling, and data entry for home care services.
Department Report To FLSA Status Last Modified In Home Services Admin. of County Services Non-Exempt 4/7/2024
JOB SUMMARY This position is responsible for assisting with the day-to-day operations and record keeping of their local field office.
Be responsible for professionally administering all incoming calls, ensuring that they are directed appropriately and timely. Ensure all guests are greeted in a professional, friendly manner. Be responsible for all office duties, which includes, but not limited to: data entry and document scanning for RN Assessor, Home Care Supervisor, and Care Manager. Be responsible for all electronic referral entries into the database on a daily basis. Maintain contact with the Home Care Assistants, respond to inquires and maintain all required paperwork. This includes, but is not limited to: personnel files, scheduling, PTO, and all required renewals. Responsible for comparing billing forms to time and travel, compiling Home Care Assistant’s hours and getting them to the regional office in a timely manner each pay period. Be responsible for maintaining complete client files including all paperwork pertaining to each client, in the appropriate software. Be responsible for the daily flow of mail distributing to appropriate staff. Be responsible for the data upkeep of scheduling and EVV software. Assist with responding to inquiries from service providers, and clients and/or families. Be responsible for checking and tracking billing forms, as assigned. Be responsible for completing all reports required by the regional office. Be responsible for DHS communications. Adhere to agency policies and procedures as outlined in the Employee Handbook Perform other duties as assigned by management. KNOWLEDGE, SKILLS, AND ABILITIES Must possess excellent phone etiquette Ability to organize and maintain office files, records, and schedules. Excellent verbal and written communication skills. Ability to work well with others. Ability to assess basic client needs so that appropriate referrals may be made. Ability to operate general office machines. Proficiency in computer operations, including Microsoft Office.
High school graduate with one year experience in general office work. Interest or experience in working with the elderly preferred. I understand the description of this job and its essential functions as given. I also understand all of the duties are not described above and I will perform those listed and other related duties as directed by my supervisor and management.
_________________________________ ___________________________ Signature Date
Requires a high school diploma and at least one year of experience in general office work. Proficiency in Microsoft Office and an interest in working with the elderly are preferred.
Market context
Administrative healthcare roles in Arkansas often draw steady interest because clinics and hospitals need reliable front-office support, referral handling, and patient coordination. Competition can be stronger for candidates with medical office experience and EHR proficiency, since those skills help teams keep schedules, records, and referrals moving efficiently. Review the AI-summarized requirements and benefits on this platform, then confirm your EHR experience and referral coordination background in your application.
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