Overview
The Social Service Specialist at Riverside Healthcare provides comprehensive psychosocial support to patients and their families.
This role involves assessing patients' emotional, social, and practical needs and connecting them with resources that enhance their quality of life during their treatment and intervention.
The Social Service Specialist is an integral part of the multidisciplinary team, offering counseling, advocacy, and coordination of care to help patients navigate the challenges of their diagnosis and treatment.
FTE & Shift: 0.75 FTE | 30 hours per week Days | 8:00am to 4:30pm Essential Duties: Patient Assessment: Conduct psychosocial assessments of patients and their families to identify emotional, social, and practical needs.
Counseling and Support: Provide individual and group counseling to patients and families, addressing issues such as coping with their diagnosis, treatment-related stress, and end-of-life planning.
Resource Coordination: Connect patients and families with community resources, support groups, financial assistance programs, and other services that can help alleviate the burden of their treatment.
Social determinants of health (SDOH) Interventions: Identify and address patients social determinants of health needs by coordinating timely interventions, referrals, and community-based resources to support health outcomes and reduce barriers to care.
Care Planning: Collaborate with the healthcare team to develop and implement comprehensive care plans that address the psychosocial aspects of patient care.
Advocacy
Advocate for patients' rights and needs within the healthcare system, ensuring that they have access to the services and support they require.
Crisis
Intervention: Provide crisis intervention services to patients and families facing acute emotional distress or emergencies related to their diagnosis.
Education and
Outreach: Educate patients, families, and staff on psychosocial issues related to their illnesses, including coping strategies, stress management, and the importance of mental health during treatment.
Documentation
- Maintain accurate and confidential records of all patient interactions, assessments, and care plans in accordance with regulatory and organizational standards. Demonstrates flexibility with assignments within professional scope/duties/licensure Adhere to AIDET format and standards. Acknowledge and greet all customers timely with a professional and friendly demeanor.
- Non-essential
- Duties:
- Program
- Development: Assist in the development and implementation of psychosocial support programs and initiatives within the Population Health Program.
- Staff
- Training: Provide training and support to healthcare staff on the psychosocial aspects of their care and the role of social work in population health.
- Community
- Outreach: Participate in community outreach activities to raise awareness about the psychosocial impact of their illnesses and available support services. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
- Our
- Commitment to
- You:
- Riverside
- Healthcare offers a comprehensive suite of
- Total
- Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable.
- Our
- Total
- Rewards package includes:
- Compensation: Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift differential, on-call Opportunity for annual increases based on performance
Benefits
.5 to 1.0 FTE: Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
Benefits
.001 to .49 FTE: Paid Leave Hours accrued as you work
Responsibilities
Required Experience
- At least 2 years of experience in a social services role, preferably in a healthcare setting. Experience with patient advocacy, resource coordination, and crisis intervention is highly desirable.
- Preferred
- Experience: Strong understanding of social services, community resources, and healthcare systems. Excellent interpersonal and communication skills, with the ability to build rapport with patients and families. Ability to assess and address complex social and emotional issues effectively. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and electronic health record systems. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment
- Required
- Licensure/Education: Bachelors degree in Social Work, Psychology, Sociology, or a related field is required. Current and valid social work license (e.g., LSW, LCSW) is required.
- Preferred
- Education: A Masters degree in Social Work (MSW) is preferred. Certification in social work or related fields is a plus
- Employee
- Health
- Requirements
- Exposure/Sensory
- Requirements
- Exposure to:
- Chemicals:
- NA
- Video
- Display
- Terminals:
- Average
- Blood and
- Body
- Fluids: Minimal exposure - to follow universal precautions.
- TB or
- Airborne
- Pathogens: Potential risk for exposure, however, the degree of exposure is to be determined on an individual basis.
- Sensory requirements (speech, vision, smell, hearing, touch):
- Speech: Needed for communicating, interviewing and counseling patients, families, staff and community agencies.
Vision
Needed to read memos and literature, and for interviewing and counseling..
Smell
- NA
- Hearing: Needed for communicating, interviewing, and counseling.
Touch
- Needed for documentation. Activity/Lifting Requirements Percentage of time during the normal workday the employee is required to:
- Sit: 70%
- Twist: 3%
- Stand: 10%
- Crawl: 0%
- Walk: 30%
- Kneel: 1%
- Lift: 1%
- Drive: 0%
- Squat: 1%
- Climb: 0%
- Bend: 1%
- Reach above shoulders: 1% The weight required to be lifted each normal workday according to the continuum described below:
- Up to 10 lbs:
- Frequently
- Up to 20 lbs:
- Not
- Required
- Up to 35 lbs:
- Not
- Required
- Up to 50 lbs:
- Not
- Required
- Up to 75 lbs:
- Not
- Required
- Up to 100 lbs:
- Not
- Required
- Over 100 lbs: Not Required Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): May occasionally carry books, charts, or printed material to specified locations for program set up. Maximum consecutive time (minutes) during the normal workday for each activity:
- Sit: 378
- Twist: 0
- Stand: 54
- Crawl: 0
- Walk: 162
- Kneel: 5.4
- Lift: 5.4
- Drive: 0
- Squat: 5.4
- Climb: 0
- Bend: 5.4
- Reach above shoulders: 5.4
- Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs. Normal weight occasional
- Pushing &pulling
- Normal weight occasional
- Fine
- Manipulation: Writing, use of computer keyboard, telephone use, push patient in wheelchair.
- Repetitive use of foot or feet in operating machine control: None Environmental
- Factors &Special
- Hazards
- Environmental
- Factors (Time
- Spent):
- Inside hours: 8
- Outside hours: 0
- Temperature:
- Normal
- Range
- Lighting:
Pay Range
Usd $31.40 - Usd $41.21 /Hr