Case Manager - Continuum of Care

Location: The Salvation Army – Palomino- Family Services

Status: Non-Exempt, FT

Mission statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

• Bachelor’s degree in social work or related discipline or;
• Four years’ experience working with clients in crisis and the strong ability to effectively resolve and cope with immediate crisis situations.
• Knowledge of community resources, particularly housing for low-income individuals, available in the Clark County service area.
• Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint and Publisher, as well as e-mail, Adobe Acrobat and the internet
• Excellent interpersonal, telephone and communication skills, both written and verbal
• Excellent detail, organization and file management skills
• Demonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect. Ability to work alone and as a part of a team.
• Ability to maintain a self-motivated and self-directed schedule, address multiple projects in a timely manner and take projects from beginning through completion
• Ability to work with people of diverse backgrounds and circumstances
• Knowledge of the Homeless Management Information System.
• Bilingual is preferred.
• Must possess a valid Nevada driver’s license and pass a motor vehicle record check.
• Reliable transportation.

Responsibilities

• Conduct comprehensive assessments of potential program participants.
• Conduct intensive case management with the most vulnerable population.
• Develop Individualized Housing and Service Plans for each participant using the comprehensive assessment.
• Develop and maintain files related to programs, properties, and general matters, according to Salvation Army guidelines.
• Find temporary housing opportunities for eligible participants and identify permanent housing options for program.
• Determine and recommend to supervisor the level of financial assistance for eligible participants.
• Provide case management services including, but not limited to: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services, following up to ensure that the referrals were completed and tracking and documenting participant progress.
• Prepare requests for financial assistance and submit all required documentation to supervisor for approval
• Interface with landlords whenever necessary to mitigate issues or advocate for participants.
• Facilitate rental agreements with landlords in scattered site apartments and ensure clients understanding of rental agreements, housing policies, and procedures.
• Manage and track financial assistance funds.
• Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission.
• Submit monthly narrative, statistical, and grant reports; other reports as required.
• Make follow up contacts to participants and/or service providers to determine client compliance
• Attend and participate in staff meetings and networking meetings in the community.
• Other duties as assigned.

This position has access to confidential and private information. This position is subject to grant funding; however, if the funding ends the position may be eliminated. It is essential that confidentiality and privacy be observed.

Physical requirements

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus. The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.