Family Service Association Of Bucks County·Levittown, Pennsylvania
The role involves developing goal-oriented plans and coordinating care for individuals experiencing homelessness with mental health or substance use diagnoses. Responsibilities include providing outreach, advocating for clients, and linking them to community resources to achieve permanent housing.
Community-Based case manager (Cbcm)
Family Service Association of Bucks County Levittown, PA | Full-Time | $45,000 annually
At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.
If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as a Community-Based Case Manager (CBCM).
Regular weekday hours, flexibility for crisis response and resident appointments, 12 paid holidays, and a floating birthday holiday.
Paid
Time
Off: Vacation and sick leave to recharge and care for yourself and your loved ones.
Comprehensive
Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance.
Financial
Wellness: 401(k) with employer match and discretionary employer contributions.
Professional
Growth: Continuing education, mentorship and supervision, and career advancement opportunities.
Employee
Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
Perks and
Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.
Key responsibilities
Engage clients in developing goal-oriented plans addressing physical, emotional, social, and environmental needs.
Link clients to community and formal resources while promoting independence and self-sufficiency.
Coordinate care among multiple service providers and support clients through recovery and stabilization.
Assist individuals with mental health and/or substance use diagnoses who have experienced chronic homelessness in obtaining permanent housing with no readiness requirements.
Provide outreach, advocacy, and service coordination in varied environments (streets, apartments, shelters, and offices).
Utilize a trauma-informed, harm-reduction, and Housing First approach in all interactions.
Assess Social Determinants of Health (SDOH), housing history, and health risk factors.
Collaborate with nursing and clinical staff to determine appropriate follow-up assessments and referrals.
Develop and implement individualized service plans and monitor progress toward goals.
Coordinate services between systems, facilitate access to resources, and advocate for clients when necessary.
Maintain accurate, timely, and professional documentation in accordance with agency standards.
Build and maintain positive working relationships with colleagues and community service providers.
Participate in Housing First trainings, team meetings, and consultations with the County.
Pursue ongoing professional development and supervision to enhance cultural competence and service quality.
Adhere to confidentiality standards and agency policies.
Equal Opportunity Employer / Commitment to Inclusion
Family Service Association of Bucks County is an equal opportunity employer. We are committed to fostering an inclusive environment. In accordance with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, we provide reasonable accommodations to ensure all employees can perform the essential functions of their roles.
If you require accommodation during the application or interview process, please contact our Human Resources Department at (215) 757-6916.
Apply today and join a team dedicated to listening, caring, and supporting our clients every day!
A bachelor's degree in Social Work, Human Services, or a related field is required, along with a valid driver's license. Proficiency in HMIS, Credible, and Microsoft Office is expected, with a preference for experience in shelter services or case management.
Market context
Behavioral health employers in Pennsylvania often seek candidates with direct patient care experience, and roles can be more competitive when applicants also bring phlebotomy certification or experience in crisis, detox, or acute psychiatric settings. This posting requires a high school diploma or GED plus at least one year of patient care experience, and the listed requirements and benefits are AI-summarized from the original job description to save you research time. If you’re considering applying, review whether your experience matches the setting and be ready to highlight any behavioral-health or phlebotomy background.