The Admissions Counselor facilitates the patient intake process by conducting pre-admission assessments and verifying insurance benefits. They coordinate with medical and psychiatric teams to ensure appropriate placement and maintain accurate clinical documentation for authorizations.
Admissions Counselor – East Tennessee Behavioral Health East Tennessee Behavioral Health is a 90-bed inpatient treatment center serving Knoxville, Tennessee, and the surrounding communities.
We provide the highest-quality care for people who have mental health concerns such as depression, anxiety disorders, and bipolar disorder and those who have co-occurring addictions.
The acute inpatient treatment we offer supports adolescents, adults, and senior adults, while our outpatient programming serves adults age 18 and older.
Our comprehensive treatment includes group therapy, individual counseling, family therapy, detox, medication management services, and basic medical care.
Specialty services include electroconvulsive therapy (ECT) for those who are struggling with severe depression symptoms.
With a focus on long-term healing, we deliver personalized care with compassion and respect.
We are looking to hire a facility Admissions Counselor for East Tennessee Behavioral Health The Admissions Counselor plays a vital role in facilitating the admission process for patients seeking treatment, ensuring a smooth, compassionate, and efficient experience from the first inquiry through admission.
This position requires strong clinical judgment, excellent communication skills, and the ability to balance administrative and therapeutic responsibilities in a fast-paced behavioral health environment.
The Admissions Counselor responds to inquiries in a timely and professional manner, conducts pre-admission assessments, verifies insurance benefits, and coordinates with medical and psychiatric teams to ensure appropriate placement and continuity of care.
The role also involves completing pre-authorizations, maintaining accurate medical documentation, and ensuring that all admissions meet facility and regulatory standards.
The ideal candidate demonstrates empathy, professionalism, and a commitment to patient safety while supporting individuals and families during critical decision-making moments.
This position is key to ensuring that every patient receives the right level of care and that their transition into treatment is handled with care, accuracy, and compassion.
Seeking Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
Current licensure, as required for the area of clinical specialty, i.e., current RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
Why Join Competitive compensation with industry leading annual performance-based bonus opportunity Comprehensive benefits including medical, dental, and vision insurance 401(k) with company match to support your financial future Stock-based awards, giving you a stake in Acadia’s success Generous paid time off for vacation, sick days, and holidays Professional development & leadership training to sharpen your skills Career mobility within Acadia
Bachelor’s degree in a social services field required (if state allows). Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred. Three or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred. Experience in the managed care pre-certification process, level of care assessments and utilization preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: Current licensure, as required for the area of clinical specialty, i.e., current RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates. CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws. AHMKT #LI-ETBH #LI-SW1
Market context
Behavioral-health roles in Tennessee are often tied to schools, community programs, and outpatient settings serving children and adolescents, so employers usually look for candidates with direct youth mental-health experience. This type of role can be competitive because the posting asks for a specific degree-and-experience mix, plus prior work with children and adolescents; the listed requirements and benefits are AI-summarized from the original job description to save you research time. Before applying, match your resume to the exact experience path and highlight any youth-focused interventions, crisis support, or family engagement work.
