Case Manager III (overnights) - Iowa Family Works

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

Summary description of work

Compensation

• between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)
• Work
• Schedule: 40 hours per week,
• Sunday through
• Thursday, 11:00 p.m. to 7:00 am.

Click to see benefits and company perks [https://www.heartlandfamilyservice.org/careers/]

Minimum Qualifications

• Associates Degree in Human Services, Psychology, Social Work, Sociology or a related field required
• Bachelor's Degree in Human Services, Psychology, Social Work, Sociology or a related field preferred
• One to two years’ experience in human services field preferred
• Alcohol/drug abuse experience preferred but not required
• Valid driver’s license/ acceptable driving record
• Applicants who identify as being in recovery have a minimum of two (2) years of sustained/continuous recovery to support well-being and effectiveness in this role
• Certified med-aide preferred but not required.

• Essential duties and responsibilities
• *Provides supervision and support for program participants as a part of residential program staffing for 24 hours per day, 7 day per week schedule.
• *Assists staff in implementing case management activities and goals with and for Women and Children Center (WCC) clients.
• *Develops supportive relationships with clients.
• Advocates for clients in the community.
• Able to work independently with little supervision.
• Maintains required records and statistical information.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• *Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• *Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning as needed.
• *Assist in completing intake information with incoming clients.
• *Completes inventory of medications and monitors medication administration of clients.
• *Documents client activity, progress and needs per established record keeping procedures.
• *Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.
• *Provide culturally and ethnically appropriate family services and intervention strategies.
• *Utilize a collaborative teaching approach.
• *Use interventions with clients that are evidence based.
• *Use effective strategies for engaging, defusing, and de-escalating clients through collaborative problem-solving techniques.
• *Provide a range of concrete and advocacy services to family members that are consistent with the family’s values, learning styles, lifestyle, circumstances, and culture.
• *Implements case management plans and provide support services for program participants under the direction of Lead Case Manager and Program Coordinator.
• *Responsible for maintenance and upkeep of facility including monitoring residents’ activities.
• *Confidence in addressing client non-compliance is necessary to create a safe and secure environment for other residents.

*denotes essential job functions