Resource Navigator (Bilingual)
ACH Child and Family Services·Fort Worth, Texas
About the role
The Resource Navigator supports youth and families by conducting strengths and needs assessments and coordinating access to state and federal services. They are responsible for case management, transition planning, and maintaining accurate documentation while collaborating with community partners.
Description Position Function
To support and serve youth and their families by providing and coordinating service and system navigation to meet the identified needs. The Resource Navigator will respond to all referrals in a timely manner. The Resource Navigator provides a strengths and needs assessment and connects youth and family to needed services in the community through an ongoing developing understanding of state and federal service offerings. The job requires sensitivity to the service population’s cultural and socioeconomic characteristics and direct collaboration with other organization personnel in an off-campus site.
Education Requirements
A bachelor’s degree in social work, psychology or related human services field from an accredited college or university is preferred. An additional year of experience working with families and youth in case management/service coordination may be substituted for a year of college (30 hours) to secure a bachelor's degree. Bilingual skills strongly preferred.
Experience Requirements
The position requires one year of case management or involvement in connecting families in federal or state service navigation such as WIC, TANF or regulated service system. Understanding of crisis intervention and trauma informed care interventions, good verbal and written communication skills are required. Possess a working knowledge of basic computer skills.
Functional Requirements
Requirements include providing expedient and ongoing assessment, service navigation, case management, and transition planning for all assigned families. Maintain accurate and timely documentation of services for all assigned clients. Prepare and submit all required documentation, reports, and statistical data in a timely manner. Follow policies and procedures of ACH and represent the agency in a positive and professional manner in any co-located service agency location. Coordinate the collaboration of referral agencies, family members, and other support systems to meet the needs of the family. Effectively communicate with any agencies associated with the referral agencies complying with HIPAA and law. This position provides on-call support for Safe Place®.
