The Salvation Army USA Central Territory·Chicago, Illinois
The Case Manager provides housing information, advice, and comprehensive case planning to homeless families to prevent homelessness and facilitate transitions to permanent housing. They are responsible for maintaining detailed client records, coordinating with community resources, and providing advocacy and supportive services.
Position Title: Case Manager
Location/Dept: Evangeline Booth Lodge
Reports to: Social Service Manager
Flsa category: Non-Exempt
Status type: RFT
Pay grade: 202
$17.05 - $20.40
To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and in the community in a team-focused manner with the entire Lodge staff.
Information is processed and managed in a way that complies with policy, procedure, and mandate. This will include that information is processed in a timely manner, required data is effectively input, appropriate documents are forwarded/executed, information is processed and maintained according to industry standards and requests for information are efficiently managed for the Metropolitan Division.
This position reports to the Social Service Manager.
In contacts related to this position’s duties, this individual acts as a representative of The Salvation Army and its mission.
This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.
This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army. In these contacts they act as a representative of the Army and its mission.
Education/ Experience
Bachelor’s degree in social work, human services, or other related discipline and one year of case management experience preferred; at least five years of experience working with the homeless as a case manager and a High School Diploma required.
Prior experience working with the homeless population or in a residential, rehabilitation or shelter care setting preferred.
Competencies
Willing to support the mission of The Salvation Army and an appreciation of faith-based service organizations.
An interpersonal style that is service oriented and supportive of the other departments in the facility and an ability to work individuals with public sector housing or large organization
Ability to maintain ongoing communication with participants and with referring partners by demonstrating excellent verbal and written communication skills and follow-up.
An excellent attention to detail, procedures, processes, and policies.
Ability to manage projects to completion, prioritize work flow to include maintaining documentation standards, provide quality service delivery.
Ability to assess the needs of the homeless, utilize effective case management strategies to engage participants, foster cooperative working relationships with clients, empower clients to meet case plan goals, and implement case management practices to achieve agency goals and objectives.
Provide information, advice, and assistance to clients regarding the range of housing options to include private, subsidized opportunities, home ownership and public housing.
Ability to demonstrate negotiation and problem solving to effectively deal with complex problems and achieve effective solutions.
Ability to interpret and follow procedures/guidelines and meet performance targets to comply with casework standards.
Ability to work on own initiative, as part of a team, and participate in agency/local-sponsored events with participants and professional staff.
Ability to be self-motivated in a challenging work environment and to work with sensitive and confidential information.
Ability to advocate on behalf of the homeless population and homeless individuals engaged in program services.
A good working knowledge of the dynamics of serving the homeless to include the social and economic factors that impact homeless populations and how to apply ethical practices to empower clients to self-advocate, attain housing and economic goals, and sustain permanent housing.
A good working knowledge of state and community resources available to persons who are homeless that may be used to address their mental, medical, substance abuse, nutritional, financial, employment, child care, and educational needs.
A working knowledge of housing needs and housing programs on the state and local levels to include the processes required to apply, enroll, and participate in services. Keep abreast of current welfare rights and associated legislation.
Position limitations
This individual will only commit Army resources that have been allocated or approved.
This individual will keep the Social Service Manager and Director informed on all critical issues relating to his/her area of responsibility.
This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.
Physical demands/Work environment
This position is required to do light physical work.
In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
The work environment for this position is a residential environment with a low to moderate noise level.
Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.
The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.
In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department.
The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
A bachelor's degree in social work or human services with one year of experience is preferred, or a high school diploma with at least five years of case management experience with the homeless population. Candidates must demonstrate strong interpersonal skills and a deep understanding of social and economic factors impacting homeless populations.
Knowledge of basic budgeting principles, and public services offered to aid in the acquisition of public benefits where applicable.
Knowledge of state established child welfare policies to identify and/or report suspected or known acts of child abuse and/or neglect.
Market context
In Illinois, case manager roles are commonly tied to healthcare, behavioral health, and community support settings, where employers look for candidates who can coordinate services and document client progress. This role is competitive because it requires both a human services background and practical experience, plus a valid driver’s license, insurability, and current CPR/First Aid certification. Review the AI-summarized requirements and benefits here to quickly compare fit, then confirm how your case management experience aligns with the listed qualifications before applying.
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