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  3. 3rd Shift Direct Care
Mental Health Association - Western MA logo

3rd Shift Direct Care

Mental Health Association - Western MA·West Springfield, Massachusetts

$19 - $21/hrPart TimeOn Site0-2 yrsPosted 1 month ago
Practice for this role

3rd Shift Direct Care · $19 - $21/hr

How this role compares

Computed from live listings

  • -5% vs. median posted rate for behavioral health roles in West Springfield, Massachusetts ($20.00/hr)
  • 19 similar openings in the West Springfield area · median $20.00/hr
$19.00/hr · lowesthighest · $75.00/hr
this role: $19.00/hrmedian $20.00/hr

Shaded band: the middle 50% of posted behavioral health roles in West Springfield, Massachusetts rates. This role sits in the 5th percentile.

About the role

Pay for this role is about 5% below the West Springfield, Massachusetts median for behavioral health roles.

The role involves providing direct care and support for individuals with acquired brain injuries to promote independence and community engagement. Key tasks include assisting with personal care, daily routines, and implementing individualized service plans.

Position Summary

The Residential Support Specialist plays a crucial role in creating a supportive and secure living environment for individuals with acquired brain injuries. This position promotes personal growth, independence, and community engagement, embodying MHA’s Core Values of Respect, Integrity, and Compassion, while adhering to all relevant policies and guidelines. Pay Range: $19 - $21 an hour Open Shift: Thursday & Sunday 11pm-9am (20hrs) Key Responsibilities Communicate respectfully with participants to promote self-esteem, empowerment, and independence. Assist with personal care, daily routines, meal preparation, and support participants in managing finances and transportation. Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans. Complete all required documentation, track progress, and report incidents, emergencies, or concerns promptly. Maintain scheduling flexibility, participate in team meetings, and attend required trainings. Demonstrate professionalism, collaborate with the team, and support program goals. About New Ways Services – (ABI Division) New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest. Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Valid driver’s license, sufficient insurance, and a reliable vehicle. Ability to work independently and as part of a team, managing time and priorities effectively. Flexibility to adapt to the evolving needs of participants. Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility. Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid. Minimum age of 18; high school diploma or equivalent preferred. Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges. Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Pay Range: $19 - $21 an hour

Requirements

Candidates should have a high school diploma and a valid driver's license with a reliable vehicle. Preference is given to those with six months of experience in mental health or brain injury care and the ability to obtain MAP, CPR, and first aid certifications.

  • high school
  • Time Management
  • Patient Advocacy
  • Medication Administration
  • Interpersonal Communication
  • CPR
  • Community Engagement
  • First Aid
  • Personal Care
  • Case Documentation
  • Crisis Management

Benefits

  • Dental Insurance
  • Sick Leave
  • Vacation
  • Paid Time Off
  • Vision Insurance
  • Medical Insurance
  • Maternity Leave
  • Paternity Leave
  • Public Holidays
  • 403B Retirement Plan
  • IRA Retirement Plan

Posting details

Employment type
Part Time
Work arrangement
On Site
Experience
0-2 yrs
Salary
$19 - $21/hr
Location
West Springfield, Massachusetts
Posted
Jul 27, 2026
Application
Employer website
Mental Health Association - Western MA logo

Hiring organization

Mental Health Association - Western MA

MHA is committed to building an agency of excellence for its clients, staff and community. We will continue to strive to be the premier provider of residential and support services, noted for innovation, commitment and dedication. We conceptualize a community where all...

IndustryNon-profit Organizations
TypeNonprofit
Size501-1,000 employees
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Market context

Direct care roles remain steady in Massachusetts

In Massachusetts, 3rd shift direct care roles are commonly tied to ongoing staffing needs in residential and community care settings, especially when overnight coverage and hands-on support are required. This role is competitive because it asks for a valid driver’s license, reliable vehicle, and the ability to provide physical personal care, with preferred experience and a willingness to earn MAP, CPR, and first aid certifications. Before applying, confirm you can meet the shift, transportation, and certification expectations; the requirements and benefits here are AI-summarized from the original job description to save you research time.

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