Basic Needs Case Manager
Catholic Charities of the Diocese of Wilmington·Princess Anne, Maryland
Catholic Charities of the Diocese of Wilmington·Princess Anne, Maryland
Provide direct case management and referral services to guests of a homeless shelter to help them achieve housing stability and income. Responsibilities include conducting intake interviews, monitoring service plans, and coordinating with landlords and community resources.
Description This position is located in Princess Anne, Maryland. Catholic Charities of the Diocese of Wilmington is seeking a Basic Needs Case Manager who will provide direct service and case management, ranging from one-time assistance to on-going support, for guests of Bethany House, a 24/7 homeless shelter, to provide referral services for access to community resources.
The schedule for this part-time position may vary and requires flexibility to work daytime, evenings, and weekends, based on operational needs, up to 28 hours per week.
Provide case management services to support clients as they obtain housing stability, obtain earned or other income, and obtain health insurance and mainstream benefits so that clients can sustain housing on their own after the period of assistance. Assist individuals and families negotiate manageable and appropriate lease agreements with landlords. Maintain a caseload of open files including developing and monitoring service plans with each individual to meet basic needs focusing on stability of income, housing, self-care and other areas of functioning. Conduct intake interviews and determine eligibility pertinent to funding requirements giving full and detailed explanations to ineligible applications. Generate sound case decisions based on documented client information as to need and availability of funding and /or the need for access to other community resources. Travel locally to perform inspections for rental assistance, for home visits, other appointments as needed, as well as any outreach need that is identified and can be executed in a safe manner. Work with landlords to address potential barriers to participation and ensure correct understanding of the nature of the leasing agreement between the landlord and the resident. Refer clients to services such as employment services, housing counseling, budgeting. Assesses and target resources for those most likely to become homeless without assistance. Monitor community trends and potential issues within the program and provide input to Program Manager.
Bachelor’s degree in social work or related field, and 2 years of work experience with the homeless or closely related special needs population to include community outreach, and/or community engagement; or equivalent combination of education and experience. Demonstrated cultural competence with the ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds. Demonstrated proficiency in the use of Microsoft Office Suite and ability to learn additional computer skills, e.g., internal AWARDS database software. Ability to maintain confidential/sensitive information and data. Ability to follow detailed instruction and work independently with minimum supervision. Professional demeanor with a detail-oriented approach. Good organizational, analytical, and time-management skills. Ability to work well independently, with excellent skills in teamwork and collaboration. Ability to communicate effectively, positively, and professionally with residents, partner organizations, landlords and others. Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws. Commitment to the mission and values of Catholic Charities of the Diocese of Wilmington.
Schedule: Day shift Evening shift Weekends as needed Holidays as needed
Market context
In Maryland, Basic Needs Case Manager roles often reflect steady demand from organizations serving homeless and special needs populations. Competition can be strong because employers typically look for a bachelor’s degree in social work or a related field, two years of relevant experience, cultural competence, and Microsoft Office proficiency. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to show direct experience with similar client needs and documentation work.