Homeless Outreach Clinical Case Manager
The Mental Health Center of Greater Manchester Inc·Manchester, New Hampshire
The Mental Health Center of Greater Manchester Inc·Manchester, New Hampshire
Engage individuals experiencing homelessness through street outreach and provide comprehensive clinical case management to promote housing stability. Coordinate with community partners to connect clients to healthcare, behavioral health services, and essential public benefits.
Everyone deserves to feel healthy in both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success, and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization! We are also proud to be a recipient of The Bell Seal Certification for Workplace Mental Health, recognizing our commitment to creating a mentally healthy, supportive, and inclusive work environment.
The Homeless Outreach Clinical Case Manager is responsible for engaging individuals experiencing homelessness through street outreach, shelters, encampments, and community locations. This position provides comprehensive case management and clinical services that promote housing stability, self-sufficiency, and improved quality of life. The Clinical Case Manager works collaboratively with community partners to connect clients to housing opportunities, healthcare, behavioral health services, and other essential resources.
Requirements: Essential
Conduct outreach and clinical assessments to individuals experiencing homelessness in shelters, encampments, and community settings. Build trusting relationships through trauma-informed, client-centered engagement. Complete comprehensive assessments to identify client needs, strengths, and barriers. Develop individualized service plans with measurable goals. Provide ongoing case management clinical services and monitor client progress toward established goals. Connect clients with medical care, mental health services, substance use treatment, and public benefits. Assist clients in obtaining identification documents, Social Security benefits, Medicaid, SNAP, and other assistance programs. Advocate for clients with landlords, housing providers, healthcare agencies, and community organizations. Maintain accurate, timely, and confidential client records in accordance with agency policies and HMIS documentation standards. Participate in case conferences, multidisciplinary team meetings, and community outreach events. Maintain knowledge of community resources and referral networks. Respond appropriately to crisis situations while ensuring client and staff safety. Perform other duties as assigned.
Relevant experience in homelessness services, case management, behavioral health crisis assessments, comprehensive psychiatric evaluations Experience working with individuals experiencing homelessness, mental illness, substance use disorders, or trauma preferred. Strong crisis intervention and de-escalation skills. Excellent communication, organizational, and interpersonal skills. Ability to work independently and collaboratively with multidisciplinary teams. Proficiency with Microsoft Office and electronic case management systems (HMIS preferred). Valid driver's license and reliable transportation is required.
Master’s degree in social work, Human Services, Psychology, Sociology, or a related field preferred.
Knowledge, Skills, and Abilities Understanding of homelessness, poverty, and systemic barriers affecting vulnerable populations.
Knowledge of local community resources and social service systems.
Ability to establish rapport with diverse populations.
Strong problem-solving and advocacy skills.
Ability to maintain professional boundaries and confidentiality.
Cultural competence and sensitivity when working with diverse communities.
Excellent documentation and time management skills.
Working Conditions Frequent travel throughout the community, including shelters and encampments.
Regular walking and standing, Evening or weekend hours may be required.
Exposure to various weather conditions and community environments during outreach activities.
Health Insurance Dental coverage Vision Coverage Personal Time Off (PTO) Extended Illness Leave (EIL) 7 Paid Holidays 403(b) Retirement Plan Tuition Assistance Short- and Long-term Disability Life Insurance Flexible Spending Accounts (FSAs) for Medical and Dependent Care Flexible Work Options Employee Assistance Program (EAP) Company Discounts Employee Recognition Events Competitive Salaries *Supervision towards Clinical Licensure *Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Still wondering why you should work with us? "Find your why!" https://youtu.be/Ulj7KTqulHc
Market context
Behavioral health positions in New Hampshire are often shaped by steady demand for staff who can support participants across community and clinical settings. These roles are competitive because employers commonly look for a bachelor’s degree or equivalent experience with the target population, along with the ability to work directly with clients and coordinate care. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to show relevant experience with similar populations.
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