NEW LIFE CENTERS OF CHICAGOLAND NFP·Chicago, Illinois
Provide direct case management, crisis intervention, and advocacy for victims of street violence and their families. Coordinate resource linkages, facilitate support sessions, and maintain detailed client documentation.
The Case-Manager position is full-time, 40 hours per week (non-exempt, benefits available) and will primarily take place at our Little Village location.
The Case-Manager is part on a Resiliency team of Victim Advocates and Case-Managers who have a portfolio of participants who have been directly or secondarily affected by street violence to provide case-management, crisis-intervention, support, and advocacy.
The Case-Manager will work with individuals, families, and friends of victims in coordination with our Street Outreach and Victim Advocates.
May require some local travel (reimbursable).
Pay commensurate with experience.
This position is in-person.
Job Responsibilities
Cooperates on a team that provides direct case-management and emergency support services to victims of violence and their families.
Cooperates with other team members to receive referrals for case-management including Pan de Vida, Street Outreach, After-school programs, etc.
Provides support and advocacy to the victims of violence and their families through home visits, phone calls, criminal justice advocacy, and referrals to other support organizations.
Coordinates or facilitates educational forums, family and group support sessions, trainings, and other gatherings.
Meets their caseload goals and objectives including linkages to resources.
Cooperates with Case-managers to provide linkages to resources.
Develops relationships with partner organizations and builds a “warm referral” network for linkages.
Assists data team with data collection and required reporting.
Assists participants with resources for Victim’s Compensation, Short Term Disability, affordable healthcare, and mental health services.
Identifies and addresses safety concerns with the NLC team and creates a plan for long-term safety and well-being.
Maintains a caseload of 10-15 participants.
Documents detailed client case-notes and other items as assigned.
Maintains accuracy of budget and spending plan.
Participates in all required evaluations and audits.
Demonstrates New Life Centers’ values.
Attends required meetings and trainings.
Other duties as assigned by the Supervisor.
Skills & Qualifications
Must become a Certified Mandated Reporter. Training provided.
Must pass a background check, must not have any pending cases.
Must pass a Child Abuse and Neglect Tracking System background check.
Must pass a National Sex Offender Registry background check.
Must have a working phone and phone number.
One year experience working in the human services field in a capacity that involves direct services to at-risk youth.
Cross-cultural competency.
Ability to communicate effectively both written and verbally.
Proficient in Microsoft Word and Excel.
Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties.
Must keep confidentiality of participant information.
Ability to establish and maintain effective working relationships with others.
Valid Illinois driver’s license, insurance, good driving record, access to a vehicle. Subject to driving background check.
Bilingual English/Spanish preferred but not required.
New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. New Life Centers complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities.
*NLC does not provide visa sponsorship, including for F-1 STEM OPT.
Requires one year of experience in human services working with at-risk youth and the ability to pass multiple background checks. Must possess a valid driver's license, vehicle access, and proficiency in Microsoft Office.
Market context
In Illinois, case manager roles are commonly tied to healthcare, behavioral health, and community support settings, where employers look for candidates who can coordinate services and document client progress. This role is competitive because it requires both a human services background and practical experience, plus a valid driver’s license, insurability, and current CPR/First Aid certification. Review the AI-summarized requirements and benefits here to quickly compare fit, then confirm how your case management experience aligns with the listed qualifications before applying.
