Care Coordinator

The Care Coordinator also supports the youth in completing a housing search and transitioning into a new housing placement.

Care Coordinators play a critical role in reinforcing expectations, monitoring safety, and providing supportive engagement when needed.

This includes conducting routine safety checks, responding to crises or resident needs, reporting facility/maintenance needs immediately, and documenting overnight activity.

The role also includes assisting youth with evening routines and modeling respectful, trauma-informed communication.

Working as part of a collaborative shelter team, the Care Coordinator contributes to an environment that centers youth voice, autonomy, and belonging.

All services are delivered through a strength-based, culturally responsive, and trauma-informed lens that reflects Hope Solutions’ core values.

Supervisory Responsibility: None

What will you do

Client Support

Create a welcoming, safe, and structured environment for Transitional Aged Youth (TAY) by keeping the site clean, and modeling trauma-informed, strength-based, and culturally responsive practices. Build trusting relationships with youth through active listening, consistent presence, and respectful communication that affirms their identity and lived experience. Support daily living activities such as meal preparation, hygiene routines, room cleanliness, and overall upkeep of the shelter, while encouraging resident accountability and self-sufficiency. Reinforce individualized service plans developed by the team by providing day-to-day encouragement, coaching, and reminders aligned with youth goals. Monitor and de-escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention techniques and collaborative problem-solving strategies. Assist youth with developing life skills including time management, conflict resolution, financial literacy, and basic job readiness. Assist the youth in searching for and securing housing. This includes understanding leases, meeting landlords, viewing units, executing a lease, transitioning to a new home and neighborhood, moving in, what to do in the first few months in a new home, and planning for sustained success. Conduct regular rounds and safety checks to ensure the physical and emotional safety of all residents, reporting any incidents or concerns in a timely and accurate manner. Provide documentation of daily observations, participant interactions, incidents, and service coordination in accordance with agency and program policies. Support youth in navigating community resources by offering guidance or accompanying them to appointments when needed and appropriate.

Cultural Responsiveness

Work Location Classification

Site-Based: Work is primarily performed at an assigned Hope Solutions location, with an on-site presence as the standard expectation to support program operations, clients, and team collaboration. This classification applies to GPA, East County, Hacienda, Lakeside, Pomona, El Portal Place, and key roles at Taylor Office such as the Operations Manager and their direct reports. Work from home must be approved in advance by the Program Director or Manager. Written approval (email) is required. All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager. Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities. This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations. When requesting to work from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours, business reasons, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directions regarding work-from-home approval, schedule adjustment, or use of leave time. When approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately.

Position Qualifications

Knowledge of and belief in Positive Youth Development and Housing First philosophy and strategies. Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities. Experience with and/or interest in handling light maintenance skills is strongly preferred. AA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years' experience in property/facility management. Bilingual in English/Spanish is a plus. Outstanding written and verbal communication skills. Computer proficiency in the use of Microsoft and database applications. Must pass LiveScan screening and TB test. Salary contingent upon skill and experience.

Physical Qualifications

The person in this position may make home visits to clients who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs. May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance. Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails. Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing. Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations. Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Compensation & Benefits

• Flexible, dynamic work environment. 100% premium paid for employee Kaiser health and dental care. Matched 403b retirement savings. 11 paid holidays, plus 3 floating holidays. Ability to accrue 2-4 weeks' vacation depending on tenure. Life insurance and Employee Assistance Program. We are an equal-opportunity employer. If you're a good fit, we want to meet you!
• Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.