UMass Memorial Health·Leominster, Massachusetts
The Central Processing Assistant is responsible for collecting and processing blood specimens and performing EKG procedures for laboratory analysis. They also handle patient registration, insurance verification, and maintain laboratory records while ensuring specimen integrity.
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Exemption Status: Non-Exempt Hiring Range: $15.75 - $28.35 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details: Sunday through Saturday Scheduled Hours: mixed shifts Shift: 4 - Mixed Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 24050 - 3110 Lab Administration This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
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This position is responsible for the procurement of blood specimens from patients for laboratory procedures.
In addition to the collecting and transporting of the blood samples to the laboratory, the Central Processing Assistant is responsible for the processing of the specimens in preparation for analysis.
The Central Processing Assistant is responsible for performing EKGs using the GE EKG carts and MUSE software program and for performing patient registration functions and insurance verification on outpatients.
I.
Major Responsibilities: 1.
Proper identification of the patient using two identifies: patient name and date of birth.
2.
Perform a variety of routine and complex blood drawing procedures to include venipuncture and capillary puncture (finger and heel sticks) using standardized equipment.
3.
Respond to all STAT blood work requests within 30 minutes.
Respond to all timed specimen requests within + / - 15 minutes.
4.
Utilize ROVER (positive patient identification system) for all inpatient blood draws.
5.
Perform EKGs using the GE EKG carts and the MUSE software program.
6.
Enter required patient registration information into the HIS (hospital information system) and perform insurance verification on laboratory outpatients.
Scan all necessary documents into the HIS under the correct patient encounter.
7.
Confer with patients to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
8.
Transport specimens to the laboratory while maintaining specimen integrity.
9.
Adhere to standard precautions and all infection control policies and procedures.
10.
Prepare, process, label and store patient specimens according to departmental procedures using approved techniques and equipment, for subsequent analysis by the clinical laboratory.
11.
Respond to the pneumatic tube system and disperse patient specimens to the appropriate lab section in an efficient manner.
12.
Provide technical guidance to Phlebotomy students and new employees.
13.
Review uncollected lists on a regular basis; ensuring all specimens have been obtained.
14.
Centrifuge, aliquot, and appropriately store all reference laboratory specimens per laboratory policies and procedures.
Build transport batches to prepare specimens for courier pickup.
15.
Mail and fax laboratory reports to physician offices.
16.
Provide routine specimen pick-up for all physicians in adjoining medical / professional buildings.
17.
Perform all duties at the Outpatient Lab front desk including but not limited to greeting the patient, placing lab orders in the laboratory information system, check tests ordered and diagnosis for medical necessity, deliver ABN (advance beneficiary notice) to patient when applicable, and make necessary phone calls to physician offices for clarification of orders.
18.
Maintain entire work area including phlebotomy trays in a neat, clean, and organized manner.
19.
Answer the central processing and outpatient laboratory telephones within 3 rings.
20.
Monitor the reference laboratory pending work list and resolve issues as they arise.
Standard Staffing Level Responsibilities: 1.
Complies with established departmental policies, procedures and objectives.
2.
Attends variety of meetings, conferences, seminars as required or directed.
3.
Demonstrates use of Quality Improvement in daily operations.
4.
Complies with all health and safety regulations and requirements.
5.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.
Maintains, regular, reliable, and predictable attendance.
7.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
1. High School diploma or equivalent. 2. Successful completion of a certified phlebotomy course. 3.
Completion of 120 hours of clinical experience.
Experience/Skills:
Required: 1. Requires the ability to endure periods of heavy workload and stress. 2. Must possess ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. 3. Good communication and customer service skills.
Candidates must have a high school diploma or equivalent and have successfully completed a certified phlebotomy course with at least 120 hours of clinical experience. Strong communication skills and the ability to work in a fast-paced, high-stress environment are required.
Market context
Support-services roles in Massachusetts often draw steady interest because schools and healthcare settings need reliable staff who can keep daily operations running. These positions can be competitive when employers look for detail-oriented candidates who can stand and move for long periods, and prior animal experience may help in some settings. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show dependable work habits and readiness for active duties.