Volunteers of America of Massachusetts·Boston, Massachusetts
The Care Coordinator will manage client care by facilitating support groups and coordinating access to mental health, addiction, and social services. They are responsible for conducting biweekly assessments and maintaining accurate electronic records to ensure compliance with agency standards.
|| VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.
As Care Coordinator, you’ll have a dynamic and critical role working with individuals diagnosed with mental health, substance use, dual diagnosis, and co-occurring disorders to provide care management and support. You will support clients in accessing treatment services and community resources.
This role is about making a difference in the lives of the people we serve. As a Care Coordinator, you’ll bring the following qualifications: A Bachelor’s Degree; Degree is desirable in psychology, social work, health care, administration, or related human service field. Minimum of two years’ experience with social service organizations, and experience with coordination and referral for services. Excellent communication skills, organization skills, and computer skills are required.
Engage with clients following admission to help them access treatment services within VOAMASS and externally with community-based providers. Facilitate 3 weekly groups with up to 16 residents on various topics. Engage and build rapport with clients in order to assist with referrals and coordination for services including primary care, mental health treatment, addiction treatment, recovery support, employment specialists, housing specialists and other social supports. Meet with each client biweekly to provide follow-up assessments and ensure that clients attend appointments and access treatment. Establish and maintain good working relationship with community based providers to ensure continued coordination. Serve as part of the integrated multidisciplinary care team to enhance client experiences and maintain agency compliance with state regulations and mental health professional standards. Maintains records through our electronic record keeping system according to VOAMASS Policies and Procedures. Complete all documentation and authorizations promptly, and comply with professional standards as required. Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.
VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Candidates must hold a Bachelor's degree in a human services field such as psychology or social work. A minimum of two years of experience in social service organizations, specifically with service coordination and referrals, is required.
Market context
In Massachusetts, behavioral health employers often look for licensed or license-eligible clinicians with experience supporting at-risk youth and families, so demand tends to stay steady for candidates who can work across settings and age groups. These roles can be competitive because employers usually want a master’s degree, a clear licensure path, and practical experience; review the summarized requirements and benefits here, which are AI-summarized from the original job description to save research time, then confirm your licensure status and tailor your application to youth and family work.