Intake Counselor / Social Worker (11am-11pm)

Job DetailsJob Location

Destiny Springs Hospital Main - Surprise, AZ 85378

Position Summary

This position collaborates with nursing leadership and other support departments to manage patient access, throughput, and capacity. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proactively manages requests for admission, facilitates throughput of patients throughout the hospital, and ensures timely turnaround of beds. Accurately collects the data required for the intake of patients from a variety of locations including emergency rooms, physician office and referring facilities. Coordinates all physician to physician acceptance calls; participates in and documents all acceptance calls. Works with nursing units and leaders to identify best available bed placement at the time of request, given patient needs, staffing resources, level of care requirements, and throughput goals. Determines proper patient admission and verifies alignment between admission order and determined admission status. Assist with determining patient benefits/eligibility. Reviews and plans for all scheduled admissions daily. Manages and accepts all referral calls and communicates incoming referrals. Proactively manages hospital bed capacity. Communicates bed placement/capacity issues to the Director of Intake and Admissions in a timely manner. Actively participates in organizational improvement processes impacting patient placement and throughput. Demonstrates positive and timely communication with internal and external customers. Perform other functions as assigned by the Director of Intake and Admissions. SUPERVISORY RESPONSIBILITY: This position has no supervisory or managerial responsibilities. COMPETENCIES: Technical aptitude. Strong customer service. Effective communication skills (written and verbal). Ethical Conduct. Ability to perform tasks independently. WORK ENVIRONMENT: This job operates in a clinical setting. This role routinely requires interaction with patients, documentation, and utilization of standard office equipment. PHYSICAL DEMANDS: Ability to exercise self-control in potentially volatile situations such as being verbally or physically confronted in a threatening or aggressive manner; must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another; must be flexible and not easily frustrated in dealing with differences of opinions. Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips. Ability to express and exchange ideas via spoken work during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly. Ability to express and exchange ideas via written assignments effectively and accurately. Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information through oral communication and to make fine discrimination's in sound. Performs repetitive motions with wrists, hands and fingers. Worker is not substantially exposed to adverse environmental conditions; conditions are typical of office settings and administrative work. Must be able to address and prioritize multiple task demands within established time frames. TRAVEL: This position requires no travel. QualificationsREQUIRED EDUCATION / EXPERIENCE: Master’s degree in Social Work, Psychology, or related field. CPR certification, Basic Life Support, CPI required prior to patient interaction. Two years of relevant work experience required, behavioral health preferred.