CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES·City of Rochester, New York
Provides remote, off-hours telephone triage for residential group homes to evaluate health needs and facilitate client wellness. Collaborates with agency staff and community organizations to coordinate care and ensures accurate electronic patient record documentation.
Description We are Hiring!
Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years.
We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential.
We proudly serve and employ people from all backgrounds and experiences.
If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
Be a part of something truly special.
$35.00 - $38.00
Competitive salary and 403b retirement plan Generous time off package and work-life balance Comprehensive benefits package Supportive and collaborative environment Opportunities for growth and development Intrinsic reward of truly making a difference in people's lives.
Education: Minimum of a Bachelor's in Applied Science degree in Nursing required.
NYS Professional Registered Nursing License in good standing.
At least two years of experience related to nursing services for those with Intellectual Developmental Disabilities. Previous experience working with OASAS and OPWDD required.
Under general supervision, provides comprehensive health services. Works collaboratively with other providers to facilitate client wellness. Provides remote, off work hours telephone triage to staff calls from OPWDD & OASAS residential group homes. Maintains all applicable confidentiality and ethical standards of relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.
Key Responsibilities Remote position, on call overnights, weekends and holidays Evaluates the comprehensive health assessment of clients.
Identifies immediate health care needs.
Makes appropriate referrals and recommendations based on outcome of triage logic Collaborates with appropriate Agency staff, and related community organizations to assure coordination of client care and services if needed.
Completes required electronic patient record documentation in real time.
Patient Assessment and Triage: Respond to urgent calls, assess symptoms, and determine the appropriate care over the phone.
Provide staff education and care instructions within the RN scope of practice Document staff education accurately and in a timely manner in the EMR.
Demonstrates effective communication with staff to assure appropriate understanding of treatment requirements and objectives of those actions.
Strong clinical assessment and critical thinking skills.
Excellent verbal and written communication.
Strong interpersonal and customer service skills.
Extensive knowledge of anatomy, physiology and nursing care standards Analytical skills to assess patient condition Effective oral communication skills to interview staff and explain next steps as well as to pass information on to other members of the care team Ability to work with diverse and vulnerable patient populations.
Excellent organizational, computer, and documentation skills.
Possess and maintain accurate knowledge of all regulatory and practice regulations and treatment protocols with special attention to HIPAA requirements Always demonstrates the highest standards for ethical and professional conduct.
Proficiency with computer-based applications to independently complete work and add/use data Demonstrate a thorough knowledge of services provided both by the Agency and by external service providers and maintain contacts as needed to efficiently access care for clients.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan.
Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Participates in relevant Agency meetings and/or trainings Other duties as assigned Note: The above description is illustrative of tasks and responsibilities.
It is not meant to be all inclusive.
Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.
Ability to prioritize assignments, plan, and complete work projects with minimal direction, An ability to work efficiently and effectively and meet deadlines, An ability to work under pressure, Excellent verbal/written skills, Ability to maintain confidentiality, Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies. Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
Join us and help make a positive impact on our community! ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet
Market context
In New York, nursing roles like LPN positions are commonly driven by ongoing staffing needs in hospitals, long-term care, and behavioral health settings. Competition can be stronger for roles that prefer mental health, alcoholism, or chemical addiction experience, so a valid New York State LPN license and accredited nursing education matter. Review the AI-summarized requirements and benefits on this platform to save research time, then tailor your application to highlight any relevant behavioral health experience.
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